Cousins Subs — Restaurant in Burlington

This order should receive 0 stars. Our family ordered $88.00+ worth of subs on 08/19/2023, 5 - 15" subs. A Special, a Chicken Cheesesteak, a Philly Cheesesteak, a Chicken Bacon Cheddar, and a Chicken Cheese Philly. The order was placed at 5:12pm with a pick up time of 6:30pm. Upon early arrival at 6:20pm, all the subs were made and wrapped sitting under a heat lamp. Giving the sandwich makers the benefit of the doubt, took the subs home (approximately 10 miles from the store to home) to find the subs had lettuce that was slimy, and wilted due to being made before the scheduled time and sitting under the heat lamp. Proceeded to call the Cousins location at South Pine St in Burlington at 6:55pm, and the phone rang and rang for maybe 20-30 rings until a female employee finally answered. I explained to her about our order, and asked how long the order was made prior to an actual early pick-up time. She advised the cold sub (Special) was being wrapped right before our arrival at 6:20pm (again, pick up was supposed to be 6:30pm). First of all, why were the hot subs completed before the cold sub, and just sitting there? And second, why was the order completed and wrapped before the 6:30pm pick-up? The female employee advised she could take my name and number, and give it to their General Manager, Nick on Monday. Extremely disappointed, and frustrated with $88.00 worth of gross subs!!! And... even though the hours of operation were supposed to be until 7pm, the "Open" sign was already turned off at 6:20pm. Totally understand about wanting to finish your work after a possibly long day, but Pine St Cousins.. so much for customer service. 9pm on 08-22-2023.... no call from General Manager Nick, not surprised. We will not be back, and plan on telling everyone we know not to patronize...

I ordered some boxed lunches (which is clearly on my receipt) to be delivered for catering the night prior to delivery. When my order was delivered, the door dash delivery person sent me a picture of the delivery. Everything (sandwiches, cookies, and chips were thrown into 2 plastic bags and thrown on someone's porch. When I called back the restaurant to complain about this, they made up every excuse they would think of to not accept responsibility for their actions. "none of us that are here today were here this morning." " We don't have any order today for catering." "We don't deliver. Door dash does our delivery." I wrote an email to corporate,, but of course no reply. This order was for someone who just lost his wife. So to just throw it on their porch was completely unacceptabLE. I don't even know if it was delivered to the correct house. Any animal could have gotten it. The picture from the delivery person showing the delivery, clearly showed that none of the items I ordered...

I live like a block away from this place and occasionally dine there when I have spare money. I find the food is made quick and the service has a bit of pep to it, other than that, it's your average sub-shop. The inside of the building is kept clean and the bathrooms are too, which is more than can be said for some places. For price, it's a good budget meal if you're too busy to cook for yourself before heading off to work, its anywhere from 4 - 6 dollars for a decent sandwich, so, I often have that and don't get hungry until way later into the day or night...