KFC — Restaurant in Burton

5/4/2019 7:30 PM

I'm normally not the kind of guy to write a bad review, but tonight was really bad. We were dining in. We ordered our meal and it came quickly. Unfortunately there were no spoons, so I walked up to ask for some. I should not have been treated like it was a bother when I asked for some. Ok, move on, we all have a bad day now and again so I forgot it. There were customers waiting and waiting to order and there were two employees family or friends in the dining room and that's where the counter staff was. At the same time, a guy that had just came through the drive thru came in upset because his order was wrong. He actually had to ask the staff to come back behind the counter to take care of his mistake. I feel his pain. We have ordered family meals through the drive thru (39 or 40 bucks a pop) and it is always wrong. But it has always been good and worth the hassle of getting it right. Not tonight. The chicken was extremely greasy, the mashed potatoes had very little gravy and were cold and dried out. The cole slaw was warm. Frustrated, I walked to the counter to try and make things right. While I was waiting for someone to come out I looked into the kitchen and it was a disaster. There was boxes and wrappers and pieces of chicken all over the floor in front of the warmers mixed in with some type of racks thrown down there with it! I have worked at plenty of restaurants and I know that instead of talking to family and friends in the dining room there could have been some cleaning going on. I commented to the girl that finally came out about the shape of the kitchen and she just shrugged it off and I left. I will never go back. One look at the kitchen showed the complete lack of care with anything. Go to the KFC on Bristol Rd. You will not be dissapointed, it is always good (but out of the way for us). We always leave there happy and love telling the staff the good job they do. Belsay Rd, get it together. You've been open...

This place is a joke, I ordered a 12-piece nugget that I had a coupon for $4 then I ordered a small fry which was $379 the fries were so salty I called them she said come back and I'll remake so I did which my whole order should have been replaced because my granddaughter wouldn't eat the chicken nuggets without the fries I offered to bring the food back just come in before a week is up so they said I had to pay full price for the chicken nuggets although I use my coupon when I ordered the fries the day before so I didn't have a coupon cuz I had already used it and that's all the money I had on me was enough to pay for the chicken nuggets with the coupon the manager here sucks and is rude and it was for a 3-year-old little girl I said I don't want a pop or a biscuit she only eats the french fries and the chicken nuggets so I guess I had to leave with nothing because I didn't bring enough money with me for a full order without a coupon won't be coming back here need new management here your business will probably go under with a person like that working how rude and to have to tell a 3-year-old that the lady wasn't replacing her chicken nuggets with the fries and her Nana didn't bring enough money I thought I would get them for the coupon pricing she had already took my coupon 2 days before and then she was speaking so loudly that everybody in the...

Edit: DO NOT USE THE APP IF YOU ACTUALLY EXPECT YOUR FOOD TO BE READY. THEN EXPECT THE WORKER TO BE RUDE TO YOU! And not give you sauce OR NAPKINS (which I'm certain was on purpose) ONLINE 0RDER WILL BE READY AT 2:25. No it won't! They will send you inside to wait 10 minutes more to place the order THAT YOU ALREADY PAID FOR! ANY OF THE OTHER PLACES THAT YOU APP ORDER FROM HAVE YOUR READY AND WAITING. I THINK I'M DONE WITH THIS LOCATION. Too bad too... been going there almost on a weekly basis since they opened. If i could give "service" a 0 I would.

Hit or miss at this location so only 3 ☆☆☆ The manager is a great guy and whoever cooks in the afternoon, the chicken sandwiches are amazing! However, tonight at 8:45 I ordered a chicken sandwich. It was thin, stringy and OVERCOOKED! Seriously looked like 2 tenders stuck together. Their policy is "No Refunds, We Will Make it Right" so back to KFC I went. Second sandwich was justbas HORRIBLE. Tough, stringy and OVERCOOKED. No way am I going back again tonight. I ate what I could choke down as I was REALLY HUNGRY. I will only "do lunch" from here...