Blackhawk Pizzeria — Restaurant in California

We order take-out pizza here almost every Friday night. The Pizza is the best “NY” style pizza you can get in the area. Anyone who says differently has never been to New York. I can’t speak to any of their other menu items. The pizza across the street is not comparable.

The family that runs the place are nice enough, really just order and cordial greetings when ordering and paying.

The atmosphere inside is definitely lackluster. I personally wouldn’t dine in. While i have seen 1 or 2 guests eating in, it doesn’t really look like they want people to sit down. It’s almost like they had dine-in pre-covid and left the dinning room as is and don’t object to people sitting but also don’t do anything to make it comfortable.

From what’s visible of the kitchen areas, the food prep and service areas look clean and cared for. It’s really just the interior structure - walls, floors and ceilings haven’t been maintained.

To a newcomer walking in you might think they are going out of business any day now. But I have been ordering pizza for a few years now and never fails on consistent...

New to the area. Walked in around 5pm. Asked if they did pizza by the slice, he said no. So before walking away I took a minute to look at the menu. It clearly said "pizza by the slice served only at lunch time". Instead he told me they don't do pizza by the slice at all.

Then I stayed to look at the menu a minute longer and decided I'd do pasta or a calzone. So, the owner came over- super rude. "What do you need?!" I said "can I do pasta and a calzone?" He said "No. We don't have that right now" I said "oh okay. You guys only do whole pizzas after 5pm?" (Confused) he angrily said "NO! We just have whole pizzas. That's all you can order"

Uhm what kind of restaurant is this? It's a disaster. Mean. Rude. Disrespectful.

Not to mention it wasn't packed with a single customer so it's not like they were overflowing with business & couldn't...

If I could give you 0 stars for your rude employee I would. I ordered a pizza, it was our dinner for the kids, and you not only sent the wrong pizza but also had no remorse about the problem, provided no apology and HANG UP on my husband because you were closing soon. Whoever owns this place should pay attention to the people they hire. If this was the owner, I guess you’ll see the rewards on your action later on reduced loyalty and bad worth of mouth. This was an unacceptable experience. We all make mistakes, but the least a civil person could do is apologize and offer...