Burger King — Restaurant in California

This Burger King is straight up NASTY !!! Sadly, this was a great Burger King for several years when they opened. They had a great play structure inside a party room. Lots of birthdays were held there. Now, the restaurant is disgusting, and the play structure is totally blocked off and unaccessible

I really hate complaining about poor service, especially when it isn't necessarily the employees' fault. But I was in on my lunch break two days ago. There were four people who had already ordered that we're waiting on their food inside and then maybe three cars or so in the Drive-Thru there was one person Manning the front counter the drive-thru window and responsible for bagging with the orders and feeling the drinks I waited far longer then I should have. I was worried about getting back to work on time. (Three minute walk back to work) I was absolutely starving and I figured if I left I wouldn't have time to get food anywhere else anyways so I might as well hope I can get an order in soon and rush back to work. I ended up being 13 minutes late back to work. I completely understand that lots of places are facing unprecedented staffing situations these days. The poor guy at the front counter was working his tail off I saw at least two women in the back cooking the food was actually better than I expected and the guy gave me a few extra fries in the bag for the long wait I think. Rather than hanging these poor employees out to dry, it would be nice to see management hope these guys out, especially during busy lunch and dinner times. I would imagine work for those crew members must be mentally exhausting and defending. One star for ownership and management of this location, and I'd say maybe three and a half for sale for the employees working...

This morning, I went to this location for the first time. I used to work fast food so I am rather lenient to fast food workers and service. Today I had extra time before work to get food. I had more than enough time to swing through the drive-thru and get to work with time to spare even if there would be a little wait. I waited quite a while in the pick up window for just the two sandwiches that I ordered. I was handed the wrong order twice and saw them just laughing inside. I understand making light of the situation but it seemed rather unprofessional to disregard me and sit around and joke with the others about it. I didn't necessarily comment on it and they didn't communicate anything either the whole time. Once i got my correct order, I ended up having to rush to work and barely made it on the dot because it took so long to get the food out. Overall, I didn't really have any other complaints and I was really more annoyed than mad about it, it just seemed rather unorganized and unprofessional. it was rather upsetting. all in all, ill more than likely be back. it's fast food. we go there for the speedy nature and for the food, not for...

Called to confirm walk-in was allowed (as it randomly was locked a few days ago) and was told it was. Got here and it wasn't. Called again and they told me to go through drive-thru, I clarified that I was on a motorbike and didn't think that was allowed. Was reassured it was fine. Went through drive-thru and they told me I was breaking the rules and to go to "the back door" to get my order. Some guy not wearing a uniform came out and yelled at me about me breaking the rules then walked away from me as I tried to explain, yelling "you won't get away with this again!" Then was told to go to the front door, where I was let inside to wait. Waited for over 30 minutes to get my order going through this hassle. Been a regular customer for months, won't be seeing me here again.

Edit: bizarre how many 4-5 star reviews this have that say "has cheap prices so can't complain." You're voting for a specific branch of a chain everyone, not all of burger king. Yes they have cheap prices, they follow corporate promotions as...