Burger King — Restaurant in California

Worse drive thru experience ever. My husband is ordering our food while the girl taking the order kept cutting him off with a total amount when weren’t finished ordering. Then she proceeded to tell us to pull toward, pull forward after telling her repeatedly we were not finished. Then a male voice answered saying can I take your order and then I told him we just ordered and can we review our order on the screen? Then the girl answered back saying our total was $17 something. So I told my husband drive up to the window and the girl says , “ listen you’re on a timer “ that I needed to hurry up! Now I’m frustrated and I ask to speak to the manager. The guy which is named Yoseph comes to the window and tells me They didn’t take my order. I said the girl just took my order and he told me me we came to the window the order was canceled! Then when I asked if he can take my order, he said NO I had to get back in line! I then asked him who his manager was and he refused to give me the name and closed the window in our face!!! Later I find out , he’s not the manager . The manager is Julio so I asked to speak to him and he said goodbye and come tomorrow to speak with Julio! That’s insane rude and these people should not be working with the public. I am calling corporate and making a formal complaint against Yoseph that works at...

The food and atmosphere are what you expect from BKA. However, what givebthis location a bad rating is its staff and service. There is one lady whom I'm lucky to have handle my order, but the others that I've dealt with seem to be clueless or outright rude.

One late night I had ordered online for pick up. I came over and the doors were locked and the employees were signaling me to either go around or go away. Nobody helped and the only way I got to reach them was to walk up to the drive-thru window and this lady ONLY spoke spanish and she was definitely rude about it. She also seemed to not know how to look up my order and it took her about 4, 5 mins to figure it out.

My most recent visit, I ordered pick-up online again. When I got there, I stood at the counter for 10 mins (the only guy waiting there). The guy taking orders was handling the drive-thru but didn't even acknowledge me. There was no interaction until another employee started her shift. Then she tells me that my order hadn't even been noticed, let alone started.

In short, this location needs better training and/or more staff. What's the point of their app if nobody know how to handle the orders on the other side? In terms of manners, I'm not asking for much, just treating customers with the...

This is one of the most poorly run BK's I have ever visited. This type of intro has now happened (at least) 3 times. I walk in for lunch. Two employees walk right by me at the register (where I am waiting to order). One acknowledges me (she's tending the drive up window) and one "checking in" (uses a thumb-stamp device near a register), who doesn't acknowledge me - not even a look). So, I wait there for almost 5-minutes (and I am the only one who is waiting). Still no one comes over to take my order. I'm (basically) being ignored, so I walk out. The drive up window-person continues to take orders (obviously, from customers who have just driven up, after my arrival to the counter). I would have given 0-stars, if I could have. And remember, this is not the 1st time I've been treated here this way. It is now a pattern at this place (not a one off).

I will NOT take that kind of customer abuse. Especially since there are lots of eating options in the area. This is my LAST visit to this BK. I will just go to the one in the next town (if I really want BK?) for lunch.

I wonder if the franchise owner of this BK knows his/her employees are treating perspective (waiting) counter customers being...