Carl’s Jr. — Restaurant in California

Terrible customer service. I don’t normally go to this one but I had to because I was getting my mom, who is in a wheelchair, and sister food and this is the one by their house. I ordered them guacamole burgers but that’s not what I was given. Unfortunately we didn’t realize it until my sister started eating the burger. I called the store and the gentleman on the phone asked to bring in the receipt and they’ll fix it. I took pictures of the burgers so I could show them what they gave us. I go in and the person they had me speak to was Jade. I told her that they gave us the wrong burgers. She asked if I brought back the burgers they gave us. I told her my sister had started to eat hers and my mom already touched the other one. No one told me to bring the burgers back. Also there’s this thing called COVID, everyone might not see eye to eye when it comes to the virus but I don’t think stuff that has been touched and eaten should be brought back into a restaurant. However if I was told to bring them I definitely would have. They made a mistake and were not offering to fix it. I told her I wasn’t trying to get anything free, I just wanted the burgers that I ordered. She wasn’t going to give them to me for free so I ended up paying for the burgers they originally gave me. Jade handed me off to another employee to handle the register. As Jade walked away she gave off a big sigh like I was a nuisance. The total come to $11 so I asked the lady what I was paying for. She said some famous star burger and then proceeded to say they’re only $5. I don’t understand why I was being treated like I was the one in the wrong when I DIDN'T GET THE BURGERS THAT I PAID FOR IN THE FIRST PLACE! The best part about this whole thing is I could hear Jade talking about the situation to someone in the back and she told them we already ate the burgers! I had a terrible experience and I hope no one else has this same kind...

I give this place three stars on the merit of its employees (non-managerial), and the comforting familiarity of the food. There was one thing, however, which made my dining experience much less than a pleasant one. I mean, I think I have pretty realistic expectations of a fast food restaurant. But never once, in my almost 60 years, have I witnessed such a spectacle in a public eating establishment. The sound of a harsh, shrill, very loud voice came booming from the grill area. Some woman apparently yelling at someone near her in the back in Spanish. When it continued, a nice, and very professional, young man (Justin, I believe, but I'll check it out and correct if necessary) leaned his head in the back and said something very softy. The woman then turned her attention to him, yelling out toward the front, in English this time, although her voice was so shrill and loud, I still could not understand but a word here and there. I got my food to eat there, and she continued this loud taking, and occasional yelling, throughout my entire visit. I finally asked one of the employees her name, and was told she was his manager, Maria. Manager!?! Are you kidding me? Carl's Jr. would do well to reevaluate...

I forgot why we never came here until today! We went shopping at walmart and thought "oh yum some quick food" so went through the drive thru. The woman, who I assume is their manager, was rude the whole way through the ordering process. Rude at the window as well. They had us pull around front because they didn't have the burgers ready and wanted us to wait 3 minutes out front.

Not only that but when they gave me my burger it wasn't even done right or well... really? Two tiny onion rings??

Now, honestly, I have worked fast food. I get it, things happen. But a while back (last year) when we moved to Sac, we came here because we had no food in the house. We got there and asked about their burgers... they were out. Angus burgers, out. Same with turkey burgers and their chicken patties! No sign out or anything... why are you even open if you don't have ANYTHING off your menu??

I will now GLADLY drive 15 mins down Madison to the other Carl's Jr instead of going...