Express Sushi & Teriyaki — Restaurant in California

Food quality is good. So I’ll give this review an extra star for that but. But as someone who has been consistently coming here on weekends buying sushi boats and paying cash at full price, I thought tonight’s experience was absolute trash. We do family hangouts on Saturday’s and so we ordered a Sushi Boat D along with 2 other entree plates on top. We were told to come in 45 minutes to pickup. We get there and we’re told they’re “finishing up” on our order, I look around and all tables were served. 2 small groups came in and were seated. We waited an additional 15 minutes, which was fine. Another 10 minutes go by and we see a group of friends to either the owner Alex, or his other chef’s, come in by this time. Thy sat at the sushi counter and were served right away. This is when it became absolutely unacceptable business practices. It was already bad before but now, as full paying customers who were waiting for over an hour, while their friends were getting served right away, it was over the top. It took me talking to 3 people for them to bring the owner up to talk to me. He started with giving me his explanation of what was going on. I gave him a quick breakdown of why something like this shouldn’t have happened. This is not somewhere I would recommend if you’re not part of their community or crew. You’ll be thrown on the back burner while their friends and family get priority over everyone else. Disposable business practices here. The employees told me that Alex would work something out for me “next time”. Homie don’t give me that, there’s no next time after I saw how they choose to treat customers that they’re not close and personal with. Why give business to someone who can’t treat paying customers with respect? Regular...

Ive been eating here for years However for Father's Day today, they really let me down. First, they seated a family of 6 who got there after us. We were a party of 2.

Second, they forgot about us outside, we had to go in and check. Their sign says to wait outside, as there is basically no standing area. We TOLD them we'd be outside. A waitress confirmed. Didnt seem to matter. They still acted as if we were brand new when we walked back in.

Third, it took half an hour to get the nigiri to us. Two little slices.

Fourth, they lost our order. To the waitress: we made eyecontact. I saw you look at me, go to the back to check, find our slip on the counter where it clearly wasn't supposed to be, and move it to the right spot. You said you ran out of chicken? I doubt that family of six who had a small child ordered nothing with chicken in it. Fascinating how you noticed this lack of chicken 40 minutes after taking our order And how this chicken shortage lifted a few minutes after YOU of all people noticed it. You messed up, fine. But the lie really isn't helping your case.

Fifth, the family (who again came in after us but you still seated first), was leaving as our food was FINALLY being put on our table, an hour after we were seated. All we ordered was a chicken teriyaki combo and nigiri, and that took you an hour while six people could be fed and billed before that???

I asked for the bill and box after getting our food, and joked with my mother that at least we could start the 20 minute timer for that to get done. Remarkably, it only took 12.

The food is good, so we will still be customers. However, we will be ordering out, as I don't feel like being...

I will preface this by saying that the food is good and reasonably priced. You most likely will enjoy the flavors and quality of what you are getting. The menu is a little crazy and too big. A lot of the sushi rolls are gimmicky and dont bring any cohesiveness to the menu. The decor is nothing special. Feels rather bland and cheesy. The service from both the kitchen and servers was not good. I only had a party of 4, but the food was brought out with bad pacing. We ordered 4 entrees, 2 sides, and 2 appetizers. The food came at as: 1 appetizer, 2 sides, 2 entrees, 2 entrees (10-15 minutes later), and then the last appetizer (another 10-15 minutes later). When the last appetizer came out, we had completely forgotten that we ordered it. The servers also barely came to check on us, and the restaurant was not busy. They also never took any of the empty platters/dishes away from the table. Even when they had brought us the check, they still didn't do this. The table progressively became more cluttered over the course of the meal and there was very little wiggle room.

The kitchen also messed up my order. The mistake was corrected, but it doesn't reflect well on their attentiveness. Overall the servers are nice, but it doesn't seem like they, nor the kitchen staff, are attentive at all. Food is still...