Carl’s Jr. — Restaurant in California

UPDATE - Changing my review to 1 star from 2 stars. I didn't think this place could get any worse, but sadly it's never been as bad as it is now. I even have health concerns eating here which means I'm officially done. Carl's Jr. you need to burn this place to the ground, build a new one, and hire all new staff. Otherwise, there is no saving this dump with employees that have no clue what they are doing.

This place is horrible, not because of the food necessarily, but because of poor management and employees that seem to just not care at all. There's always an issue when I go to this location. Either the service is painstakingly slow or they get an order wrong or they are out of basic items to make a burger or their credit card machine is broken and they don't tell you until you arrive at the window, etc. I've had to change my order 3 times before because everything I wanted to order couldn't be made due to not having the ingredients to make them.

Also, they have a bright flashing sign that says "Drive-Thru Open 24hrs" but believe me, that is not the case. Most nights they are closed by 11pm, but some nights they really are 24/7. I would tell you to call ahead, but when you try to call, all you get is a recorded message that says, "we're sorry, the voicemail box at this number has not been set up yet." So if you go late at night, you're rolling the dice on whether they will actually be open or not. The McDonalds down the road closes at their advertised times.

I really like Carls Jr. in general, but this location needs new management. Something clearly...

Well don't think I'll be coming back, I placed my order came around to the drive thru window paid. When I was asked what kind of condiments I wanted, I asked for ranch and if I could have 3, The women told me" no we don't have that," then proceeded to place whatever condiment she had in her hands In my bag, I asked what's that you put in my bag she said it house dressing. I said that was fine but can I get a 3rd she snaped at me and said "No only 2" I said if I have to pay I can I will pay for the extra, she said "NO" only 2. Then proceeded to talk with her co works and hold my bag out the window not looking at me. I'm not sure how asking for an extra dressing I was perfectly fine paying extra for warranted her being firm with me and treating me disrespectful. But there it is. I can spend my money elsewhere, her name was Juana , Patricia at least that's what's on the receipt. Whoever owns this location really should retrain staff working here how to appropriately interact with customers, or just go a head and have your AI run the whole restaurant not just drive...

I'm hoping the owner will ditch this AI program they've got going on there. It's awful. I can't stand it. And I'm not gonna get used to it. I'm just not gonna go in anymore If it stays in place . And then I have to go in to order one time. And a girl was standing there doing nothing. I asked if she could take my order because I didn't want to mess with their new self input keyboards there. I was in a hurry kind of flustered. And I just didn't want to do it. She said no, she was going home and she couldn't do it........ really!!?.....! OK, so enough for the negative stuff.I do have to say they have an employee there.That is really saved the day I don't know his name.He's a Hispanic man, probably in is 30s.Really nice guy He has saved the day from this AI thing several times. Hopefully everybody knows that AI is for artificial intelligence.That's a complete oxymoron.If you ask me. By the way, I never do reviews. And one more thing, I'm reading this restaurant extremely low because of the AI situation, not necessarily the employees.Well except for that one...