Charlie's King Falafel — Restaurant in California

Absolute WORST customer service possible in the history of EVER. Was looking forward to some dinner Tuesday night, 7:20pm, EMPTY parking lot, chose to hit the drive through with 1 other car in front of me. Checked out the DT menu for quite a while before pulling around.

EVERY SINGLE time I have visited here, I have placed my order after pulling forward, an employee would come out, respectfully, polite, we would chat, they would take my order and return inside.

But NOT TODAY YALL. 😩😩

After pulling forward, I was introduced to the rudest employee I have EVER encountered.

After a scolding dirty look, and with the rudest tone possible, the mean lady told us we passed the speaker to order.

Is this speaker something new ? Because I have never been prompted to use it ?

I was already shocked at her demeanor with my family. I submissively mentioned that we were at the menu for quite a while, and no one said anything.

YALL, she really did yell back “WE WERE BUSY!!” “NEXT TIME YOU WAIT !!”😱😱

Please keep in mind, we were never greeted, never acknowledged, never asked to wait. We felt extremely awkward, belittled and attacked within seconds of being approached.

I refused to order my food and we decided to leave for the fear that something was truly wrong with this employee.

Please be careful if you decide to risk coming here, also shield your children from the attitude and pure disrespect of this female employee.

To the owner / management - SUPER NOT COOL ( cause your pastrami is bomb )

Pastrami 10/10 Customer Service - SUPER BELOW PAR

I recommend a new...

I don't trust a menu with multiple changes of price visible, hand writes, and the quality of food was 3/10. Clean, fine, wouldn't crave it in the night.

I don't want to eat at a restaurant that can't find the bottom line, and doesn't know what their food is worth. many people eat with their eyes but I eat with my business mind. That tells me food cost and overhead projection has been miscalculated against revenue. Which means you either over valued your sandwich or now I am paying to make up for your lack of foresight, something that leaves a bad taste in the mouth in any event.

When I assemble a Sandwich at a golf club, it is 19.99, because a man in a salmon shirt can afford a 20 for a sandwich. When I assemble a sandwich and fries for a working man, it costs half of the local median minimum wage, because if I'm not worth half of what you make in an hour you can't eat my food.

know your value, value yourself to establish markets, not to react to them. I generally don't work for free but there are three free lessons, the best of luck to you , Charlies.

you never know who you're serving, working for, or speaking with, so you should be kind to everyone. I have a feeling if I wore my bank account on my tshirt the food would have been as excellent as I heard it could have...

To John and Jeanine

I get a pastrami sandwich religiously once a week along with a patty for my dog..the people have always been polite and engaging until today 2/25/25 @12 noon. some young Latino lady with a pony tail who needs some customer service in a huge way is there. As a customer frequenting your establishment I am blown away by her entitled, arrogant and down rude attitude..! While ordering she talks over you to begin with (which is why she missed my cherry coke which I didn’t want to argue about) , then when you pull up you’re not even acknowledged until she hand you your bill, then later literally slaps the bag in my hands and walks away as I’m saying Thankyou…we all have bad days I get it, but behavior like that can easily steer loyal customers away..It would seem to me that it should be her thanking us for our patronage…! Instead of getting some entitled I don’t care and don’t want to be here attitude..! I do want to give a shout out to the young lady who also works there on other days along with the young man with blond hair, these two young people are part of the reason I like going there…! Incredibly friendly and...