Dunkin' — Restaurant in California

I'm sorry, but the management at this location is so poor that it might be better to replace them entirely. I firmly believe that issues like these are not the fault of the staff but a result of upper management’s shortcomings.

Each time I visit with my coworker, it’s clear they are consistently understaffed. Mornings are especially chaotic, with customers waiting at least 15 minutes because there are only one or two people working the register and making drinks. This is unfair to both the staff and the customers.

Another significant issue that highlights management's negligence is the failure to dispose of expired food properly. Having worked in fast food myself, I know that food safety training is mandatory and provided by upper management. Employees are required to take a food safety test, and the certification must be renewed yearly. In these courses, you're taught to dispose of expired food immediately. If a product reaches its expiration date, it must be used beforehand, and anything left over must be discarded without exceptions.

From my experience here, it’s evident that expired food isn’t being thrown out. The hash-brown bites and other refrigerated items that only need reheating often taste like freezer burn, indicating they've been stored for months. This is a clear violation and could easily result in a food safety inspection write-up.

Again, this isn’t the staff's fault—it’s a management issue. The employees here seem overworked, underpaid, and burnt out. They look miserable, and it’s no surprise that no one greets customers or offers a smile. I would feel the same way if I were working under such conditions.

My coworker, who has lived in the area for years, mentioned that the drinks and service used to be much better. However, over the past three years, the quality has significantly declined.

If I visit again and notice that the food or drinks are subpar or the experience remains negative, I will have no choice but to report this location to the health department. I sincerely hope upper management is either held accountable or replaced with someone who takes staff well-being and customer...

This location was opened recently and is clean as well as easy to access. Employees are a little bit hit and miss since some of them seem well trained while others seem like they just got hired and are already prepared to quit in 2 months. None the less the major reason for the low rating is the taste of the donuts.

I know it can be subjective from person to person what constitutes a tasty donut; but I think we can all agree we don't like our donuts dry and hard. This location seems to store their donuts on a rack behind the counter that for whatever reason also ends up drying them out quite rapidly as they day goes on. So unless you're getting donuts early in the morning, by the middle of the day and onward they're pretty dry. Ironically there's 2 donut shops right across the street next to a gas station that sell superior tasting donuts in my opinion. They are Donut King and Wen's Donuts. If you go a little further there's also Queen's Donuts (Google has it listed as Queen's Doughnuts) which is even better than those 2. If you're going to Dunkin, it's best to stick to coffee or drinks as those seem to be fine.

Baskin Robin side is also ok and nothing to complain about; however their selection is quite small due to the physical location. Long story short; there's a lot better donuts within walking distance of...

Unprofessional Service

I recently visited Dunkin' and had an incredibly disappointing experience. From the moment I walked in, the atmosphere felt unwelcoming and the store was not clean. There was a general sense of disorganization, with trash and unclean surfaces throughout the space. It was not the typical Dunkin' standard I’ve come to expect.

What really stood out, however, was the unprofessional behavior of Antonio, the manager. Not only was he rude to customers, but I also witnessed him making out with a coworker outside the store during what should have been work hours. This lack of professionalism is completely unacceptable, especially from someone in a managerial role. It was clear that customer service was not a...