Well, the main cashier made me uncomfortable. Harsh vibes emanating from her—mean look, disingenuous tone. Def a "different" place....Diff people from Ventura. I know I'm gender diverse, but I still expect friendly customer service.
Cashier said they were out of earl grey tea, but I could have assam, so I got excited as I love that kind. She then served English breakfast instead, which I hate and didn't ask for, but I wasn't mean about this.
I went to a diff girl I thought may be nicer and told her my issue. She went to the cashier and came back and said I was given the correct tea, but I had to let her know I can taste and smell EB....
The girls all did a bizzare group like huddle, which was a little odd bc obviously you should correct and own your mistakes and give customers what they ordered, not disagree with them. It's only a cup of tea but I'm serious: I don't like English breakfast.
Manager came over once I suggested a refund bc I didn't want to be a bother and was truly kind. She offered me to smell some tea leaves from containers and I went with a diff option. She brought it to my table.
My cauliflower burrito tasted delicious, I was impressed. I could eat only half, it was heavier food. I think adding tofu would be helpful.
I might go back when espresso is back. Someone recommended this place so I thought I'd try. I would want to come back with a...
Read more(Updated). Have since been back and the food and service were much better...I rarely write reviews unless I have a positive experience somewhere. However, in this case I think the owners should know how bad it was. The only reason I'm rating this restaurant/café 2 stars is that the burrito my Dad had was decent. I ordered a tamale plate and it looked ok on the outside, but when I actually tried it, the corn was very mushy and the inside vegetables were tasteless. I'm not sure if it was undercooked or overcooked. But it was literally the worst tamale I've ever had, hands down. I believe I paid $10-12 for one tamale. I've had street tamales for 3 bucks that were a million times better. I could've lived with one item on the menu being bad, or maybe the cook was having a rough day. My real issue was with the customer service (or lack thereof). When I told the girl taking orders that it wasn't good, she couldn't have cared less. She didn't apologize or offer to remake it or ask if I wanted something else. Because the corn outer casing (i.e the tamale) was inedible, I calmly asked if she could give me a couple of corn tortillas to at least help finish the vegetable filling and have some semblance of a meal. Which she did manage to do, after charging...
Read moreI am a faith, healer, and I was living in Oxnard when I was introduced to Ojai. My sister had lived in California a lot longer than me and knew of Ojai and I was a new beginning person trying to find a place to find a healing place to settle my roots. When we both arrived, we both ordered a piece of quiche. Unless I’m in France, I don’t want to try anyone’s quiche however I did try. It was absolutely unbelievable. Now that I live on the East Coast and cannot get back to California on a regular basis I asked the owner if she would be willing to give me the recipe if I sent her a famous cookbook from Charleston, South Carolina, which is superb. She was so sweet and obliged and gave me the recipe so now I am in North Carolina or Virginia or Washington DC Maryland or Florida or sometimes Georgia and I can make this wonderful quiche. Thank you so much. It takes a village. I love you to pieces. You are one of the best places I’ve ever visited. I appreciate you and I hope you appreciate the cookbook I sent back. Love you...
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