KFC — Restaurant in California

What a waste of time and effort this experience has proven to be. My family’s first time eating KFC since moving back to the USA has left us willing to go another 9 years without it. A long day turned harrowing after attempting to make life easier by picking up “something quick and tasty” for the crew. “We’ll still be able to feed the kids and get them to bed on time, instead of cooking a late dinner,” I told my husband at 6:15pm. “I’ve just ordered, so I’ll pick up and meet you at home in 30 mins.”

The app was easy enough to use. I was grateful to avoid the long line at the drive thru during pick up. I rushed home to two hungry toddlers, only to realize my two large mashed potatoes had no gravy and my order of 12 biscuits was one lonely biscuit in a bag. I dropped the groceries at the door, and rushed back to KFC (18 mins away), was greeted by annoyance at my ability to enter a closed dinning area from an unlocked door, just before 8pm. The response to my missing items was an even more frustrating; “oh, yeah, I was wondering why it said 1 biscuts (at $7.99).” “Wait, I filled your order. You didn’t get any gravy?” [Enter suspicious look] He then brings me one gravy for two large mashed potatoes...

After two attempts at getting the correct items, I returned to my vehicle, drove 5 mins, then received a call from home about not enough chicken. I pulled over, checked my receipt, and returned to KFC to ask for the missing 1 breast and 2 drum sticks from my FULL A La Carte order. Unfortunately, the line wasn’t worth the added frustration for this exhausted mama, and I left. The phone just rings, so I doubt I’ll get what I paid for and I’m not wasting anymore gas trying.

My decision to “make life simple and order something quick” didn’t get me home until 8:30 to finish eating around 9pm...and the kids STILL went to bed LATE.

(I left an extra star for an offered drink while I waited for missing items, to which...

The first time I visited this KFC fallbrook , Ca. , location by Mission Rd . I was impressed with their service and the cleanliness of this location . The one I ordered was really fresh especially the chicken. The second time I went the other day , I did not check my carry out order , when I was on my way to work , I opened it and I was given the crispy chicken instead of the Original Chicken which I always order. I was so disappointed and called this location back . The supervisor whom I talked to , it was after 11:00AM , her name starts with letter M , told me that they gonna replace my meal after I told her that they gave me the wrong chicken . So , I went back the following day . Without a hassle they replaced my meal with the right chicken this time. The same supervisor I talked to thanked me for coming back for my replacement. I checked my replacement meal even before I left the store to make sure it was right and fresh. It was fresh indeed . Thanks to their nice supervisor M ( I apologize for I forgot her name but I know it starts with letter M ) who replaced my meal without a hassle. Today, I am very disappointed , July 20 , 2024 @ 10:44 , I ordered for a big box meal, with a coupon , he did not honor my coupon which I bought for $1.00 . I asked his name , and he asked me why , He refused to give his name. And I asked him again he said his name is Juan . But I know that is not his real name. He is an older guy , with black frame...

I used to be a fan of KFC, it’s convenient, it was tasty but here lately it’s reached a point of no return. Every time I go the chicken gets older and drier and the prices get higher. Honestly, how is the chicken in the famous bowl dry? It’s covered in gravy! That’s normally my go to but the last 2 times the chicken has been disgusting. Tried switching it up today and getting the chicken strips (don’t know why I would expect anything different) they were dry, old, the fries were dried out and over cooked. Using my lunch to visit other establishments from here on out. I’ve given KFC too many chances to change my mind all for the food to get worse...