I am very disappointed with the customer service that this restaurant offers. I had a problem with my GrubHub+ order from Thai Thai Restaurant and the young woman that I spoke with did not want to even listen to me about it. I simply wanted to make sure there was no egg in my wife's Kee Mao Spicy Noodle dish that we had ordered from Thai Thai Restaurant via GrubHub+; however, GrubHub+ had no place on the app to note this alteration (While it is GrubHub+'s app, I think the restaurant controls how to list their food and beverage items and the alterations that can be made on them, correct?). Either way, the woman at the restaurant said our order was already made and did not want to help me anymore. She did not even seem to be listening to me as I spoke. I guess Thai Thai Restaurant is so cheap and in such a desperate situation that they cannot even remake a simple dish to help out a customer. The only way I will be coming back to this restaurant is when I am back in Fallbrook so that I can complain to them in person. I will definitely not be ordering food from them again. Also, this restaurant is extremely over-priced. See you soon so I can share my (negative) thoughts with your staff and ownership in...
Read moreWould be 5 Star, but the service is a bit hit or miss. We have been in about 5-6 times now, and sometimes it is quick and efficient, and other times (Like yesterday) I have had to get up to ask for things like soy sauce, drink refills, or even the bill. This is not due to the servers being slow or lazy, but rather because there is only 1-2 of them and the restaurant is packed.
What keeps this as 4 Stars and almost justified pushing to 5 regardless of service, is the food. Outstanding quality, made fresh, and very tasty 😋. Have tried many different things in here for both dinner and lunch. Lunch is our favorite, as the specials are fairly priced and come with extras like an egg roll, soup, salad, and a gyoza as sides. The Pad Thai is really good, as is the Pad Kee Moa. My spouse loves the Orange Chicken. Great options all around and you should not be disappointed. Just cross your fingers that it isn't busy or they have enough servers... Otherwise you may be...
Read moreLove this place! We've visited twice now, and both times we have been met with such a warm welcome. The atmosphere is lovely as well. We love the art! The service has been great, even with us showing up at 8pm when they close at 9. We've ordered the Drunken noodles, Pad See-Ewe, and the Tom Kha. Just yesterday, we ordered the Kee Moa Spicey Noodle and the Spicy Eggplant entree, both with mock chicken. OMG! So flavorful and spicy! Even when we chose 3 and 4 out of 10. 😄 But we couldn't stop eating everything. We shared a large beer, which helped to cool us down. 🌱 Definitely recommend for fellow vegans & vegetarians as pretty much any dish can be made without meat. Every dish we've ordered, we've enjoyed. With the exception of the Tom kha. It was very heavy on the coconut cream and became really sweet because of it, losing the savory side of the soup. At least with our experience. Still, I highly recommend Thai Thai! It is our go-to place for...
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