Panda Express — Restaurant in California

I go to this Panda every now and then because it’s a bit far from my usual destinations and with the price increases it’s a bit expensive for consistent visits. Needless to say this location has clean bathrooms, windows, food protectors, pots, tables, floors and practically anything else you can see from the lobby, the lids and straw station is also clean and well kept, and during the nights (9:30ish) it’s rather mild in traffic. The food is fresh and the tempature of the room is always hovering around a 72 feel in the lobby. There are only two TV’s which are on the same side of the building, but it’s really the only lone space available for them. I love the little fortune cookie bags they have and appreciate how well presented they are. The service is wonderful and in my opinion some of nicest people I’ve had a chance to talk to in the food industry. They are genuine and it takes a happy work place to keep people from having to put on a face for work.

Now for two flaws;

The door times say 10:00 for Friday. The online time on Google says 10:30. This could be painfully troublesome to everyone for no real reason.

The only thing I wish Panda had was slight lower prices and a rewards program that would calculate your donations, so I can keep track of...

I am absolutely disgusted! A team member named Madison is the one who served us. My wife and I came in the restaurant to eat dinner, which the entire place was empty, we were the only ones inside, besides the employees. We ordered our food and we were about to check out when a new team member came from the back and asked Madison a question on how to clean the bathroom. She then told us to hold on a minute left the register and went in the bathroom with some cleaner and was showing the new employee how to clean something. She then came back to the register with the same gloves on and was about to finish ringing us up when another employee who was leaving comes from the back and she rudely tells us "I'm going to ring her up first." Madison rings up her co worker as my wife and I step aside, still waiting to pay and we are the only guests in the store!!! After that she rings us up we sit down and eat, I glance over at the kitchen, she has the same gloves on from the bathroom and she is serving food for the drive thru and cleaning around the food trays. I will never be back at this location and I hope corporate reads this and something is done at this location, because it's always something here. Look at all the bad reviews. 0 or negative...

Bad experience made right- There were some thugs in line ahead of me. One of them was literally talking about his pretext for an assault he committed that precipitated his most recent stint in jail. These pieces of trash were taking a long time and arguing with the workers. One of the ladies behind the counter was considerate and provided samples to all the customers waiting in line, while they dealt with the human garbage. This was outstanding customer service event number one. I had to ask them to wok up some vegetables fresh. For the one star reviewers who don't know how to Panda, if the entree is ran out or looks old or dry or gross, the policy is the customer can always ask them to fresh wok the item. Sure, you will have to wait. Which brings me to outstanding customer service event number two. They gave me a few drink for having to wait. The free drink is not standard. You will always have to wait when you ask for something fresh, unless they already happened to be making that item. However, because they realized that the worthless guys ahead of me had wasted a lot of time, they decided to go above and beyond and comp the drink. Tl;dr- great customer service! Know how Panda operates and your experience won't...