Papa Murphy's | Take 'N' Bake Pizza — Restaurant in California

In-store, I ordered a Delite pizza that clearly states it comes with an "Artisan thin crust". Here, at this store, you get original crust if you don't say you want thin crust. Shouldn't it be thin by default according to the menu??? It used to be...before this visit. I hope the menu graphics change at this franchise if that no longer reflects the "right" way to order... UNLESS it's just the way this store does it.

I called for possible compensation. Another worker (young brunette) had me drive over for a free replacement and it wasnt even started because the blonde worker said no, since it was apparently my fault I didn't specify crust type. I told her she didn't even ask me for a crust type and i assumed Delites came with thin crust as default, as stated on menu. She said no that's not the case and that all pizzas come with orginal crust by default. Ok so the menu description is wrong? She then argued that the menu is flexible, like I was supposed to know that, even though it's not stated anywhere. She also said it was already cooked so I couldn't exchange. I understand that, but I don't look at the dough cuz of the previous excellent service I've had. I will definitely check from now on.

It wasnt too big of a deal (I worked in food service/retail and know mistakes happen in the rush of things) until I got there and they refused and then attempted to argue with me about what the menu states, saying I am the first customer with this issue. Minimized my problem and ignored my reasoning....

This is our friendly neighborhood Papa Murphy’s. The staff have always been very friendly and helpful and the food has always been great. Now, I have to add that we have had some difficulties (especially with online orders) getting the correct pizza and/or toppings with our order. We have received the wrong sauce, wrong toppings and the completely wrong pizza. My advice is to make sure you know exactly what your order is (every time this has happened my girl had placed the order for me to pickup) and check your pizza closely before you walk out the door. It’s not really fun to get home and find out you’re having “mystery” pizza for dinner. Especially if you have allergies or other reasons for avoiding...

Exceptionally friendly staff. I called in an order and the man who answered was polite and quoted an accurate time to pick up my order. I was greeted when I walked in by the manager (she was nice, genuine), received my pizza after the two people in front of me (less than a couple of minutes), and thanked for my business and told to have a good evening. I honestly was not expecting this level of customer service, but was extremely pleased. The pizza itself was delicious: crispy crust, flavorful sauce, fresh toppings and it was nice to have hot, out-of-the-oven pizza in about 12 minutes. If you're in the surrounding area give this place a try. You'll be...