Papa Murphy's | Take 'N' Bake Pizza — Restaurant in California

This location is nearest me and I have frequented this place over the years for quite a long while now, which is also how I've noticed the quality has gone down significantly because they skimp on the toppings a lot. I believe there's a newer owner, I'm not too sure because I don't see the same big man I used to see there. Now it's another smaller dorkier man, and a woman that's there sometimes I think. The workers there have REALLY downgraded to the most basic, arrogant, no-future having, worthless, unprofessional "service" people ever. I usually have to bite my tongue cursing them out because the location is so close to me.

So anyways, for the last experience recently that was the last straw, I called to place a phone order as I usually do; Family Size half and half pizza (won't say exactly what just in case they are watching), and since it was a signature pizza, I ask to switch out one of the veggie toppings (green onions) for another topping (bell peppers) as I do occasionally. Tell me why this rude harlot-sounding girl tells me in a rude voice "There's going to be a 1.50 charge still". I'm like "Why? I'm switching out one topping for another--" she cuts me off and snob-ily says "It doesn't matter what it is, we do not do substitutions". So to make a long story short, I had to get into a screaming match with both her and another worker who claimed to be the manager for 1) lacking customer service over the phone and 2) trying to tell me it really costs 1.50 even though I'm TAKING OFF an item and REPLACING it with a similar item that's NOT a "gourmet topping". I hang up, call corporate to make complaint and they basically tell me it's the franchise owner who can only handle the issue and they would have him reach out to me.. Well that doesn't help me because if there are rude people working at the location, most likely the owner is rude as well which is why he hired them.

Fast forward to me having to call the store back since I NEVER received a phone call from the Franchise owner after THREE calls to corporate and going in circles, the same rude trick answers the phone, so I question the stupid "policy" yet again. She tells me that since "they do not charge for onions, they cannot substitute any veggie topping for onions." Seriously, WHAT TYPE OF SENSE DOES THAT MAKE???? SO YOU'RE TELLING ME THAT I HAVE TO PAY FULL PRICE FOR A SIGNATURE PIZZA, PLUS AN EXTRA $1.50 EVEN THOUGH I'M TAKING A TOPPING OFF AND REPLACING IT WITH A SIMILAR TOPPING?? AND IT'S A REGULAR VEGGIE?? NOT "GOURMET" VEGGIE??? IT'S NOT EVEN A MEAT!!!

Fast-Fast forward to the owner finally getting in contact with me, and of course he has the same unprofessional, rude, immature attitude as his staff right at the beginning of the phone call when speaking to me. I swear he thought he was Kanye or something because he was really feelin' himself for no reason, trying to talk over me and scold me for "being upset over toppings." He didn't even let me explain how I have gotten substitutions before and how I was just trying to understand the exact policy, and he kept saying "It's just a topping"--YES MOFO, IT'S JUST A TOPPING. SO WHY ARE YOU FIGHTING WITH THE CUSTOMER OVER A TOPPING INSTEAD OF BEING A GOOD BUSINESS OWNER AND PROVIDING A SOLUTION BY JUST GIVING ME THE DAMN TOPPING WITHOUT AN EXTRA CHARGE??? Honestly, had they not been so g'damn rude about the whole situation from the get-go, I would have just paid extra. I just wanted clarity about...

I’m giving two stars only because a refund was issued.

I placed an order with specific instructions: no tomatoes, no onions, extra bacon, and extra sauce—all clearly printed on the receipt. My son picked it up, but when he brought it home, the order was completely wrong.

I called the restaurant immediately. They told me to bring it back, which sounds fine in theory, but I was already home and not planning to go out again. I asked to speak with a manager and was told, “They’re not here.” When I asked when they would be available, the person on the phone said, “I don’t know,” and then hung up on me.

A few hours later, I called back and finally got in touch with the manager, who understood the situation and processed a refund.

I might return in the future, but I’ll definitely double-check the order before leaving—or make sure whoever picks it up does. That’s tough though, since you can’t always tell if something like onions are on the pizza until you take a bite.

Beware rude and double...

Update: I refuse to continue to patronize this establishment! I have been coming here for years and the salads are usually 2 for $10. However the last time I went I had my son go and order & I was charged $13. I called and asked if the salads were still 2 for $10? The gal on the phone says "yes" I then ask her to double check with the manager who says yes. Then I ask to speak to said manager. When he gets on the line a immediately ask him "if the salads are 2 for $10 why did you charge my son $13?" He says "I misunderstood/ I thought she said 2 for $13/ the price of lettuce has gone up" I then tell him "I just bought salad 2 days prior and they were 2 for $10 and furthermore you just confirmed that price before you got on the phone" I'm not sure if it's because my son is 16, or because he is biracial, however, when you run an establishment you should be fair not overcharge when you feel like you...