Pizza Factory — Restaurant in California

This is the message I sent to the management and owner before posting here. The only response given was "we will talk to our people about it". I have since filed a formal health and safety complaint with the county. I am so incredibly disappointed in what should be a gem of our county.

There are three things about what I experienced between 7pm through 730pm at your location.

Cashier/Pizza Maker going back and forth between the computer and who knows what else, and then immediately to making pizzas with both wet and dry ingredients. I specifically watched him make our order after having served several people at the register. Never once did he wash his hands. Never once did he make an effort to be sanitary.

I was first drawn to this when he checked us at the line, he couldn’t find the order so he proceeded to lift all the pizzas down the line looking for our name. We arrived around 7pm and were told it would be 15 extra minutes.

Your pay-by-pour beer garden is very nice, however I watched a man pour his beer and then offer to pay for someone else and just had him pour too. I couldn’t verify whether the other person had given ID or not. My guess is that it’s probably not ideal to let anyone just start accessing the beer machine for anyone else. That’s an easy underage drink on a busy night.

Finally, our order was completed around 730p and we were standing VERY clearly near the register in sight of everyone. They often saw us and could easily verify we were still there. So, after our order was complete, they put it on top of the oven and proceeded to take a break. As though we...

Recently visit this place with my family I’ve always noticed it from the drive to and from Tahoe so thought of trying it out for the kids soon as we walked in everyone was staring at us tho i didn’t think nothing of it noticed all the were looking at us like they never seen colored people now I start looking around and notice the establishment now I understand why people were looking at us funny like we didn’t belong there the father of the family sitting next to us didn’t see us and when he did he sat on the other side his wife was like really and moved his whole family to the other side then to make matters worst they got there pizza first and we ordered first like wow really so when we finally got our pizza mind u it was supposed to be a factory special soon as we lifted a slice all the toppings fell off so it was a pepperoni pizza it was embarrassing bad service didn’t realize people still live in that age were I honestly will not recommend this place to anyone unless they live in the 1970 were being a certain way was life naw it’s 2022 people are equal and the way that place made me and my family uncomfortable they should of put a sign up that says no colors I grew up in a all diverse were we say no color just good company friends that became family this place is family friendly but only towards certain people that’s not cool at all I hate leaving bad reviews but I been to the pizza factory in other city’s totally people friendly very respectful great service...

My family and I go here every other week to enjoy the pizza and the arcade. This past Monday, around 7:30 p.m., we came in as usual while ordering the girl at the register wasn't sure how to put the order in and had another girl come and help her. After helping the girl had taken her phone out of her pocket, she did something and put it back, then proceeded to make our food without gloves or washing her hands. First thing, she just touched the dirty register, then her phone, which is proven to be one of the dirtiest things someone can have. I'm sorry but with all the sicknesses going around these days I was very surprised by this. It is a basic thing to wash your hands, and I'm pretty sure it is the first thing you learn when you're a person who handles food. For me to have to ask for a food handler to wash their hands at a restaurant before making food for my family is crazy. Also, it is very unprofessional to have your phone out around customers, whether it is a pizza place or not. These kids need to be taught some work ethic, at the least. Also, after all that, they messed up our order. We will return because my daughters love the arcade, but I don't think we will be going on Monday nights again, and I just hope that this review gives the manager a little insight on how they should be training their employees. I figure with the signs everywhere that say "employees must wash their hands" would be pretty self-explanatory, but...