Pizza Guys — Restaurant in California

The worst service ever and I’m a loyal customer. I go there once to twice a week. I ordered a pizza last week and the guy that answered the phone was brand new. I got my pizza and it had regular pepperoni instead of the crisp pepperoni so I called and let them know that the pizza was wrong. They told me I needed to bring the pizza back. I told him that I have a bad back and that I cannot drive the pizza up there, but I would take a picture and let them see it. I’m there once to twice a week. They literally argued with me on the phone. I heard the guy saying that I was getting upset and talking about me so when he got back to the phone, I told him I could hear everything that he was saying the next time he should put me on hold. I told him that I know he’s brand new and that he needs to listen better when he’s taking orders over the phone didn’t understand what the big deal was to either give me a refund or credit my pizza for next time or give me a discount so fast-forward I order again today and I tried to call over the phone because the manager main manager called and left me a message and said I had a free pizza so I called to do order over the phone and I didn’t have my credit card so I told the lady that I would just do it over the app so when they delivered the pizza, it was supposed to be half crisp pepperoni with stuffed crust and half Hawaiian double cut the pizza comes and it’s a large Hawaiian so I call up there and I talk to the same lady and tell her so I said can this just be my free pizza and you guys can remake the other pizza and have it delivered and she said yes we’ll get it right out to you. I wasn’t rude or anything over the phone so I’m waiting an hour. And I call up to see what’s going on with the pizza and the guy that answers the phone. His name is Hayden. He literally says that I got my pizza arguing with me over the phone. I’m trying to explain to him everything that happened and he still is telling me that I got the right pizza delivered. I told him I think you guys are messing with me. Why would I call up there and let you guys know that you messed up on my pizza why would I do that? I come there once and twice a week I’ve never had this issue before this is the second time he’s literally arguing with me back-and-forth over the phone so I told him I’m literally calling corporate this time and I’m writing a bad review because this is the worst ever never had this any type of service with any other restaurant. Even though the pizza is good, the coupons are great. I will never ever ever go back there again. The service is horrible rude as hell. I wish I could score 0 stars, but it’s making me...

Was on our way to the Target nearby and noticed this spot. My man and I were both feeling pizza, so I thought, why not try this spot. So while we shopped I put in an order and it took less than 30 mins. Ordered a medium pie of the Pizza Guys Combo. Best decision ever! Their pizza is loaded with toppings- they were not shy with it. When I say loaded, I mean like, grab a slice, toppings will drop. Take a bite, toppings fall off. My man was literally eating all the droppings off the box. 😆 Did you know you get a free 2-liter soda with a purchase over $25?! What a steal, I was expecting it to be like $8 or something with the way inflation be these days. And the worker there was so nice! He offered parmesean, pepper flakes, napkins, and even paper plates without me having to ask. Great service.

I was gonna post a pic of last nights leftover slice to show the heep of toppings, but I burnt it while writing this review. Lol. Definitely will order again so we can try their other specialty pies. All together I only spend $28 and that was including extra toppings added and $2 tip. Now I regret not...

I have always loved this place till today. I have always ordered the same pizza and never had an issue till today. My pizza was raw and the cheese was not even melted. The pizza was cold because it wasn't even cooked properly. When I called the older gentleman over the phone stated I should of requested a well done pizza to have a properly cooked pizza. When I took the pizza back, he stated it was fine and the pizza sauce can cause it to be that way. I haven't had pizza from other places be like this. This is frustrating because the pizza was clearly raw and cheese was not melted. Will never be returning to a pizza guys again.

The pizza that was remade he stated it was well done but it wasn't. The crust is so light and the center is...