Root Beer King — Restaurant in California

The food was terrible! Ordered almost $25 worth of food. Two double cheeseburgers, two salad burgers, a chili burger, large fry and a medium root beer float. To start with two double cheeseburgers only had onions and pickles on it. Two salad burgers were literally the definition of salad Burger no additional condiments on it whatsoever, which I even asked for ketchup added onto it as well. I had to come home and add all the condiments to all the burgers myself. Chili burger was the only item semi correct. Large fries were the very end of the frozen fries bag which had small little niblets that were flat with no potato meat on them and hard. Which did not equal out to nowhere near small fry let alone a large fry. Root beer float didn't have any root beer in it other than a few drops, if I wanted a scoop of ice cream I could have just had that from home, which I had in my freezer. They say they grill the mayo and mustard onto the bun, which definitely do not see or taste on the burgers. I could see maybe the mayonnaise being grilled onto the bun..If this were true should have been able to taste it. Can't fathom the mustard and grilled onto it, definitely didn't see or taste it. I think it's their way of saving money on condiments so they don't have to use them for the customers.

On to the worst customer service by management ever. I called immediately after noticing all the wrongs with the order. Spoke to someone which she was nice and told me that they would be able to replace the two salad burgers and the large fry but not anything else because management was not on site. Told her I would come in to redeem the next day. Prior to me going on the next day I called and spoke to the manager letting her know of the situation that I expressed to the employee last night prior. And asked her about the root beer float as well. She told me she would call me back after she speaks to the staff from last night. I waited or over an hour and she never returned my call. So called back and spoke to the next manager on shift because the other one Dolores had already left, without calling me back. When speaking to the last manager she had told me that I would not be able to get any remakes on the food that I WAS TOLD I COULD the night prior FOR THE NEXT DAY. I explained to her that they took my name down and receipt number the night prior and said I could return today. But she told me the manager Dolores, that I spoke with prior today said that "she would not be replacing anything". Being in a manager position myself before I find this quite unprofessional, dissatisfying and rude. Dolores is not thinking long-term business-wise, because now she has lost a long time customer. Worst experience, I will not be going there ever again. Your loss.

I hope the owner sees this and rectifies the situation. An at the least trains their management staff to provide better...

If I could give this place 6 stars, I would. First, the premises is a little difficult to get into, but one of those things where once you know how, it's not a problem. When I went to pay, there is signage on the window imploring me to have my identification ready when paying with a card. I appreciated the fact that they had my financial safety in mind in regards to payment. No credit card thieves will eat at their establishment if they can help it!

I ordered the Salad Burger Combo and I was quite impressed. The burger and fries were piping hot. The burger was nicely seared, but not dry, which is a problem a lot of places have with smaller patties. They put fry seasoning on top of the bun and if I'm not mistaken, the mustard was grilled. Overall a pleasure to eat; not the same burger you get at other hamburger stands.

The fries were hot, freshly fried, liberally seasoned, and a generous portion. I was quite pleased. The fry seasoning, an integral part of any good hamburger establishment, seemed to be a special recipe. Additionally, they serve their soft drinks with crushed ice; a rarity in these days of franchise restaurants.

As if the meal was not pleasing enough, the value of food you receive for the price is astronomical. They could get away with charging more than they do, but my wallet thanks them for their current menu prices. Overall, I would say I will be a frequent customer at...

Had been going here for a few years. One of the better pastrami sandwhiches compared to a few other places I have tried around Bakersfield. I enjoy it with the mustard you can request. The fries are large crinkled with (I believe) seasoned salt. They usually pile the fries with the order so if your diabetic or used to smaller portions you may wish to break the fries into two different meals or share. The cups are styrofoam even if you get a large size. They can break with moderate force so handle with a little care. Fiancee likes the avacado burger if we go there.

The items taste pretty fresh so I'm surprised they are not busier most of the time.

The drive thru splits in two which is a design I hadn't seen before. So you can choose which lane is shorter. If alone in the car I choose the right lane as that makes it easy to pay and get the items from the window.

There is a drive thru, walkup window and tables to eat at that are located outside. It's a bit noisy with the...