What a beautiful ADA SUITE WE enjoyed here recently! I was comped a room by the Player's Club to use one night during the month of August! 100% FREE. Plus $15.00 freeplay and a $10.00 food credit.Too good to pass upI decided to treat my husband and I to a night ..First time in the Kingsize bed instead of the 2 queensize beds suites...NICE, Lroom & bathroom too on the 1st floor Everything was excellent. Extra coffee, plush towels and well stocked shampoo, and bodywash in the bathroom. Extra towels, for the pool and spa. No problem, NOW the pool and hot tub ARE NICE. OUR ROOM WAS Clean and well stocked bathroom with very nice shower. Also, microwave , Kuerig coffee maker, refrigerator, iron, and blow dryer all in working order. Mattress was so comfortable that I didn't want to leave! Thank you very much! We liked it so much we came back and got a regular Kingsize bed room. Two nights later, all their ADA rooms were taken, but again, I was quite impressed . Also received an ADA discount on the room !!! It was also a Super Nice room with table and chairs nice TV, all the amenities that I look for in a resort setting. I can't say loud enough how much their hot tub helped me and my sore back! 105° Not too much chlorine! Then a dip in the tempid pooL TOO ... WoW! I felt like a king. Sometimes, it is just worth spending quality time on yourself because you're worth it! And it isn't easy being permanently disabled !The BLACK OAK, CASINO RESORT IS NICE, AND I HIGHLY RECOMMEND STAYING HERE! Our ROOMSERVICE is Top Notch & FAST! SHUTTLE SERVICE TO CASINO , easy ☆☆☆☆☆ Service Spot On! Thank you for helping me shine... When I'm happy, with a service or product or a place 🏳️🌈 my many, many friends in the L.G.B.T.Q.+ COMMUNITY Also hear about it ! This Resort @ Black Oak Casino is one such place!!! ☆♡☆♡☆♡☆♡☆ DID I MENTION NOON TIME CHECK OUT TIME! NO RUSHING 1ST THING IN THE MORNING!!! We had enough extra time to take one more soak in the hot tub and a dip in the pool before we checked out morning, which I appreciated wholeheartedly ; PLUS, I even won over $350.00 ♤♡◇♧ on a dollar slot I was icing on the cake! It paid for my room and a very nice lunch_& we even filled up my tank with gasoline at the Bear Creek gas⁶⁶station too! I will happily take the player's club up again if they offer me this resort stay offer ever again , say ... like in September I can't imagine passing up on such a high quality room ever again. I have lived right nearby here in Twain Harte, California, for over 13 years now, so I don't usually use this resort when I gamble. BIG MISTAKE!! We won't make that mistake again if a room is offered once a month, then a room we shall enjoy, AGAIN and Again ! ☆☆☆☆☆ PLENTY OF FREE PARKING WITH 6 LOTS OF HANDYCAPPED PARKING NEAR THE...
Read moreTLDR: Eat here with caution if you absolutely have to have pizza around midday.
Vibe — Uncomfortable at best. Not sure if this building is a converted old Pizza Hut or if the architecture is merely inspired by the popular pizza chain. In any event, the inside is a cluttered mess with no flow. I actually can’t recall if there was a single literal round table in the building to eat at. The lighting is poor. The setting better suits an arcade then a place to eat. Definitely an older blueprint.
Customer Service — Could use work. It’s not clear who’s in charge here, but there is a diverse selection of people working. I wouldn’t say there is understaffing, but rather no one particular person is assigned to a specific job. Everyone seems to be responsible for everything, including answering the phone and attending to walk-in’s. The disposition of the staff is pretty neutral, no complaints.
Cleanliness — Not great. Staff have facial piercings and wear their hair without any netting while working with or very near to food. The condition of the place is such that it’s hard to determine if its actually clean or old. There doesn’t appear to be a standard uniform.
Food Quality — It’s okay! I decided to order a lunch combo rather than partake in the buffet which looked mediocre. I was very nearly ready to walk out with my refund if the food met my low expectations. However, the pizza and salad bar are not bad! I feel very strongly that there is little room for error at this place in their food considering everything else, and they seem to scrape by. The crust was very well done, the sauce, cheese, and toppings all work well together. The pizza was cooked perfectly.
Delivery — No experience...
Read moreTravelers Beware! There are NO Covid measures in place. Employees are not wearing masks, no other customers are either. They collected trash off of the multiple tables at one point, but didn’t bother to wipe off the tables with anything. There wasn’t even hand sanitizer at the cash register for after you signed the receipt with the ONE pen available. The employees were nice, but don’t stop here unless you are willing to accept the risk. We ended up taking our pizzas to go and eating in the car because we found it so uncomfortable since we have a child too young for a vaccination.
Update: Response to owners message
Dear Owner, your statement of compliance is false, the CDC announced DAYS earlier that all vaccinated people should go back to wearing masks indoors and you failed to comply with the CDC guidelines. This is a business owner bringing their personal anti-mask beliefs into their business. Customers should be made aware, because my daughters life and your customers lives are more important than your...
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