Jack in the Box — Restaurant in California

I really used to enjoy the drive through here. However, in the last year or so, I've noticed a change. My requests are not honored (but my money is taken), the menu is not adhered to (and therefore the food is not consistent), the quality of the food is definitely not there (for example, I ordered 2 burgers, and one had a good looking patty, and the other had a hockey puck that looked like it had been sitting for hours .. The cook clearly didn't care, or was checked out, and supervision was non existent). I think the crew knows what they are a supposed to be doing, but for what ever reason, they are not doing it. The owner / manager really need to get involved and ensure that things are up to spec. After contacting the company, I was offered coupons ... Heh. I don't want coupons for free food...

Several months ago I was riding my motorcycle and it was cold outside late at night and I stopped in Jack in the box to get a cup of coffee they were closing the dining room but they let me sit in the dining room and drink my coffee anyway while I was drinking my coffee I fell asleep and those young folks in there let me sit in there to sleep for 5 hours and when I woke up they brought me breakfast and coffee and juice and water and treated me like I was their own dad I want to say those people really treated me fine they wouldn't take a penny for what they served me either I want to thank you at Jack in The box for the kindness of your people. I'm 68 years old with two blown hips and walk with a cane. You fine folks made my day. Thank you , I...

I wouldn't say to not go here, since I continue to go, but don't expect great service if you show up late at night. Sometimes the staff is great and helpful. Sometimes they just say they can't do things because they don't know how or don't feel like it. While they are 24/7, don't expect certain things to be available later. They run out of certain products regularly and certain machines are regularly down for cleaning, late at night. This is to be expected, but when they have clearly finished cleaning a machine and just don't want to bring it back in service until later or are just chatting while one person tries to get my order done...it just rubs me the wrong way. I shouldn't expect greatness from fast food, but some places do it better...