Smokehouse Bar & Grill — Restaurant in California

They have somewhat decent food but the service is horrendous. Tonight they didn’t offer a single refill, they served tri tip that was literally cold. The fries work soggy and cold. They forgot my second side. The food took about an hour to come out and after I asked to pay the bill the bartender acknowledged my request as I tried to hand her my card. But she continued to serve other people for over thirty minutes afterwards. I ordered a couple things to go for my relatives. So I wasted literally half an hour of my life while the food I ordered to go went cold waiting. This kind of experience has happened to myself and my friends multiple times. The waiters hardly ever come by for refills, maybe once over the course of an hour and a half visit. The food often takes a long time even when the restaurant is almost empty and there’s always some excuse. On top of that the food is inconsistent. Sometimes it’s really good, but everytime I come here it’s different. The sides taste as if they have drastically different recipes depending on what cook is present that day. On top of the fact they’re often old and left out for a long time. When everything is made correctly and fresh it’s great. But the majority of the time they’re serving food that has sat out for too long on top of who knows what recipe they used that day.

I keep coming back because there aren’t many alternatives and I’m very lenient and forgiving as a customer. But the fact the servers and bartenders are so blatant rude, careless, infrequent to actually check on your drinks, and that the food has such a high chance of being old… it’s not worth it. Some of the servers are friendly. One of their bartenders is nice. But the fact their staff is so uncaring and that they put such little effort 90 percent of the time I’m here is absurd. They often act like they’re bothered whenever someone tries to order a drink or ask a question. And the servers rarely come for refills. Why would I give my business to a place that has great potential while choosing to provide poor service. If they had a manager who would even halfway address these issues they would probably have 4 times as...

Me and my husband came and ate at this restaurant, the service was great until I realized my burger was raw, I will admit that we had already eaten most/almost all of our food but we were talking and enjoying each others company and didnt think to inspect our burger as we didnt order our burger a specific way. The servers were extremely nice when we brought it to their attention and told us they would let the manager know and he/she would give us a call and take the burger off out order, but we had already paid as we were gonna take it go but just decided to eat in last minute. When we went and told the "manager" Cass that we were told that our food would be comped but we already paid, her response was " well you guys already ate most of it" she was extremely unprofessional and made it seem as if we were just trying to get a free meal. Which was not at all the case, me and my husband are now worried that we will end up getting sick because of how much raw meat we ate unknowingly, honestly who would willingly eat raw meat and risk the chance of getting sick for a free meal. Not satisfied AT ALL with the way Cass handled the situation and her unprofessionalism towards a paying customer. We will not be dining there again and definitely will be telling family and friends to...

I will start off by saying I want to like this place - I really do. The atmosphere is pleasant and the staff is pretty good. Other people seem to love the food, and I only tried their smoked meats, not other entrees.

With that said, unfortunately I am not a huge fan of most of their smoked meats. Most of the flavor comes from the rubs and sauces, and not the meat or smoke. The ribs had a good flavor but were far too tough, and while there was a smoke ring the smoke taste was simply not there. I understand most people like their ribs to have a bit of a 'tug' when you eat them... but they were simply not cooked long enough, thus leaving me feeling more like I was at risk of ripping my teeth out.

The tri-tip was ok, although a bit dry. Again, there was a smoke ring but not much flavor. It was sliced to what I consider to be the ideal thickness for most people, and it was sliced properly (against the grain). Seriously - you would be surprised how many placed slice with the grain rather than against it.

The pulled pork was dry, but the texture was pretty good and consistent. No major hunks of fat or un-shredded meat. Again, no smoke flavor even though there was a smoke ring.

The beans however were spot on with the flavor and were really good. My wife and I...