Starbucks — Restaurant in California

This morning's experience at the drive-thru was incredibly frustrating -- and sadly, not the first time I've had a bad encounter at this location. I usually try to give them the benefit of the doubt because there are some kind and friendly employees here. But today was enough to push me to write this.

I always try to be polite and ask how people are doing, and there's one particular employee who consistently replies with a flat, disinterested "I'm alright." It comes across like she clearly doesn't want to be there -- not exactly a warm or welcoming vibe first thing in the morning.

While I was placing my order, she kept saying "what else?" -- even though I was clearly done. It felt like she either wasn't paying attention or just wasn't listening. Then at the window, I only received my drinks -- no food, no explanation, just a quick "That's it."

I had to park and go inside to ask for my sandwich. The girl at the counter didn't greet me or offer any kind of help -- just, "Do you know what you ordered?" And she looked at me like I was bothering her. Another employee repeated the same question, as if I was the one who made the mistake. No one apologized. No one took responsibility.

The lack of basic courtesy, active listening, and accountability is incredibly frustrating. Mistakes happen, but the way they're handled makes all the difference -- and unfortunately, that part is seriously lacking here. I'd rather give my money to other businesses and not waste your time here. Especially when their demographic of customers are service...

The manager and the her dedicated employees work so hard to keep the store clean, safe and so genuinely welcoming. Now nearly 2 years, I have had severe Long Haul-after getting the original strength Covid in 2019. I still unsuccessfully fight 15 hours of sleep, tiredness, weakness in walking, unexpected acute imbalance etc. Not every Starbucks has been able to naturally retain its positive neighborhood vibe. This one is really nice due to size of lobby and number of tables. The clients too are nice and polite people--that makes the environment on a regular basis feel good. It is so hard to staff in today's times. This location's manager has nailed it. Hire additional part-time--flexible people for operations. But, they must be service-oriented and hard-working. She is doing the right thing. Winter is here. It is one of numerous mistakes other stores are making re: work teams. Keep lobby open--clients do not mind wiping down their table and seat and helping keep restroom clean--when not enough help. The lobby has to be open anyway. Other stores are making huge mistakes....including not terminating poor employees who aren't as committed as the rest of her crew. This manager has a staff that has earned being respected by her crew and clients. It matters! See you soon. I wish 12-15 hours Long Haul sleep result wasn't so merciless stubborn. This is one of a few strong...

One of the employees yelled at my mom because my mom didn’t know the difference between a latte and a cappuccino. My mom asked them to remake the drink because there wasn’t much coffee and the employee (my mom thought it may have been a manager) gave her a talking to. I understand having to remake drinks is not ideal (former barista myself) but you still shouldn’t be that rude. My mom was super upset about it, and my mom doesn’t general complain much about stuff.

So most of my rating is based off of my moms experience and a bit on my experiences there. My experiences have all been pretty good for the most part. My only bad experience was in drive thru when the barista at the window was pretty rude.

They are an evening store so they have some fancier foods and wine and beer in the evenings which is cool. They also have a Clocer coffee machine which makes incredible coffee if you have the tine to wait. It is a new store so it is very up to date and clean inside.

So we start with the bad and get that out of the way and end positively. It is a nice store all around, just don’t ask them to remake...