Taco Bell — Restaurant in California

poor customer service to say the least , the girl who was taking our order was not taking our order correctly so we drove up to the window to give our order. We had a couple questions about a new item and she wasn't answering the question we were asking.Her name was LUPE She was rude and looked mad or she was on some kind of drug. Complete idiot. Halfway through ordering our food she walks away and another worker finished taking our order. Lupe walked back up to the window and gave us a weird look then she disappeared for a moment and then we noticed she was helping prepare our food. I decided I didn't want the food anymore for fear she was doing something foul to our food and the cashier had to get the manager Coty who didn't even look like he was old enough to drive was a joke as well. As I am explaining to COTY what had just happened Lupe stood there with a smug look on her face starring at me and my boyfriend like she wanted to kill us. I told COTY he might want to think about hiring someone else and firing this rude employee. He then says sarcastically ( Ya I'll fire her today like I'll get right on that). Then shuts the window to get our refund. The second cashier opens the window and says the problem has been resolved and I asked her for the managers names and the original cashiers name and the manager asks the second cashier why we wanted his name right in front of us. After receiving our money back and my boyfriend thanking him for the refund tells us as we are driving away ( Be sure to come back now ya here) very sarcastically. So rude and unprofessional I don't believe COTY should be a manager anywhere. He needs a lot more training and customer service skills before put into that position....

Okay, I know it's just Taco Bell and it's not expected to be amazing but... the last few times I've gone to the drive through I haven't bought anything. And I've had to sit in the drive-through line and wait to be set free. Why didn't I get anything? Well because the last 3 times I've been here they have told me that at least one of the main things on the menu I'm ordering isn't available. They're out of this they're out of that they can't keep food in stock? One time I went and ordered a few different things they said ALL THOSE ITEMS WERENT AVAILABLE. These are common items on the menu. No chips? No chalupa wraps? Out of taco shells? What? Why even be open then? What kind of bad management is going on here? And generally, when I DO get my order things are missing or just wrong. Are we even trying at this place? I fear management here is failing their team and their store. Better training and better ordering schedules need to be addressed. It's completely unacceptable that the last 3 times I've gone to this Taco Bell they don't have various items I've ordered from the menu in front of me and have got stuck in the drive-through due to nothing being available. I'm done with this location and have written off the Fallbrook Taco Bell as another abandoned building in our town. Do better guys... Customers, you've been made aware that this is a common occurrence at this...

2022 update: The service here is just so bad. Not only do they get your order wrong but they cannot even answer basic questions about their menu. Literally basic questions like y do u not have fries but other locations do? Are you out? Are you not participating? Are they discontinued in all locations? “i don’t know” and “I didn’t work yesterday “ extremely frustrating. As much as I hate mcdonalds, they have some of the best customer service to date. Always friendly, and always knowledgeable about their menu.

2020 Update: kudos to simplifying your menu. But you also got rid of the only things i used to eat. Why taco bell whyyyyyy?? Why would u get rid of shredded chickennnnnnnn 😭 you lost 2 stars.

Their menu is confusing and they have given me the wrong order several times. I went in the drive thru during a rainy day and my entire left arm and driver seat were soaked cuz they don’t have a canopy or roof of any sort. However, i do like the food-when it’s done correctly and the...