Starbucks — Restaurant in California

I've visited this location a few times for mobile pickups, usually late morning/afternoon and there's often several baristas working the shift. We always submit our mobile order when we're anywhere between 5-10 minutes away and once we get there, there is almost always a wait that is twice as long. It seems like drive up orders are the priority, then café orders, and last are mobile orders.

My last visit, I waited over 30 minutes while I watched several cars pass through drive-thru and a handful of in-store orders come and go. When I checked in with one of the baristas after the initial crowd that was already there cleared, he looked at their system, took him a while to find my order and said it's "coming up" but it still took 15+ minutes from that point.

While the drive-thru line always looks busy, if you want to get your order in a more timely manner, I suggest getting in that line instead of going inside or...

I usually don’t post not great reviews, but there were several issues at this Starbucks. Fairly dirty restroom, no hand towels. Some offensive language by an employee at the front register when we came up to make our purchase (I think she was a shift manager because she was asking other employees to sign some paperwork to get paid). We asked for a cup of ice in addition to our paid order; was told “it has to go through the system like the rest of the orders” while two employees kept talking to each other at the front register without helping get the ice or help with other orders. The main guy barista & drive through team looked like they were working pretty hard, but not being helped much by the people at the register (maybe this is their system, not sure). Definitely prioritizing mobile orders for people who were not (yet) there vs in-store customers. Five minutes later, we needed to leave (without the...

I usually use this location when im going to work in San Jose. I place my mobile order easily 10 mins in advance and usually pickup and go. Lately there has been bad delays and I've waited as long as 30 or 40 mins for my drink. Today, omw to work, was the first time I walked out on my order. I had already waited over 30 mins and nobody had an update on the order. Only that they were backed up. Note that it was mostly empty inside at the time. I was now late for work. There was a line at the register so I couldn't wait for a refund and the app is useless for getting help. So I just donated 5 bucks to Starbucks today. I can understand they get busy but if they are backed up like this, turn off mobile ordering so people know. I could have easily gone to...