Taco Bell — Restaurant in California

This has been by far my worst experience at Taco Bell! We get there no one is at the front counter, so, we order on the portal thing. 30 mins later and no one on drive-thru 2 people in the lobby that got there after us, we got our order and it was wrong. I ordered nacho fries, 3 taco combo n a drink, also 5-layer combo and drink. We never got our drinks or the nacho fries, they just left the order on the counter and did not call it out so I don’t know how long the order had been sitting there. I tell them we are missing the nacho fries, one lady looks at the tray and walks away, tells a guy about it. A girl who is taking orders on drive-thru comes and asks to take my order, I said we already order and I wasn’t even finished when she said “ah okay and started to walk away.” I said hey I’m trying to tell you something, she points at me and says “wait give me a minute,” I said excu, and she cut me off again saying “give me a minute, while she pointed at me. Then she had the audacity to go to her coworkers and tell them that I was being rude, all of this in Spanish. Little did she know that I am Mexican and I understood every word! Never again will I go to this Taco. Bell on Vierra Canyon Rd. Prunedale. And these nasty looking fries were thrown in a small bag and all sideways that’s why they...

It's refreshing when you actually see good service come from a fast food joint.... It was late, I was tired and hungry... stopped at this taco bell for food before heading to my house not far from there. After ordering I paid at the window with cash. Jackie, the employee I assume who took my order at the speaker, took my cash and closed the window. Without my recognition, she quickly reopened the window to hand me a $20 bill. See, I actually overpayed by an extra $20 and didn't even realize it. Jackie could have easily pocketed the cash without my knowledge but instead being the solid employee she is, had no second thought to doing what is rite. The food was as you expect, but Jackie did an excellent job at being an honest and valuable employee and definitely deserves a raise, promotion and whatever else management can throw at her because she is obviously a great person that can be trusted. Overall I'm very impressed with taco bell because of this employee so I hope management sees this and gives credit where it's due. Thanks Jackie, I really appreciate people like you that keep businesses like taco bell making money because of your due diligence. Keep up the...

We are locals and occasionally find our selves in need of a warm meal in the evening. I genuinely wish that I could give this location a good review. But they fail more often then they succeed. First, this parking lot is challenging enough as it is. That is not the fault of this restaurant. But, the front parking slots are nearly always taken by employees. (or perhaps employees of the Starbucks next door). The most convenient parking spaces should always be reserved for the paying customers. Second, the owner of this franchise is a nutty little tyrant. I have personally witnessed him berate his employees and ME the customer when the order was made incorrectly. He darn near came close to accusing us of trying to cheat him. It was so shocking and egregious that I even had to report this incident to corporate. 3rd: Without fail, at least 50% of our orders have some item that is incorrect. There is little to no apology, let alone compensation for the screw up. Like everything in the last 2.5 years the prices have rocketed. Sadly, the service has taken a dive. For a place that advertises $15-18/hr to START working there, the customer deserves much...