Waba Grill — Restaurant in California

This post is for Daniel. His impeccable service in spite of little to no assistance from the other staff is admirable.

I arrived to pick up a very large order and even though there was a line, Daniel acknowledged and greeted me courteously and professionally. Daniel was eager to assist me with my order and for that I am grateful. It's very rare these days to find customer service help at retail stores who provide the type of customer service that Daniel provided to me as well as the others in line waiting to place an order.

Daniel even continued to provide excellent customer service to an extremely rude customer in line. I don't condone rude behavior especially with service providers. So it was refreshing to see that Daniel's level of service did not decline as a result of the rude customer.

Daniel's example of exemplary customer service should be the model by which all Waba Grill employees follow at this location as I have definítely encountered some questionable workers. Daniel deserves to be recognized and or monetarily compensated for the asset that he is to Waba Grill.

Thank you Daniel for being such a warm and friendly part...

Been here a couple times before and no issue with the food. Ordered a half steak half white meat chicken bowl. The meat had that hard disgusting texture that makes you want to spit it out instantly. Figured ok maybe it’s just that piece or a couple but it ended up being 90% of the chicken. I went back to Waba told the guy at the front how bad the piece of chicken was. He made me another bowl and first bite I took same disgusting chewy cancerous piece of chicken I had before. I will never eat at this location ever again. We are a family of eight that will take our business elsewhere. Take some pride in the meat...

I have ordered here before and got much better food and service than today. I ordered food for pickup on GrubHub but there's no clearly designated area for pickup. There were four people in the store but I stood there for more than five minutes without even being acknowledged so finally I said aloud, to anyone listening, that I was there to pickup an order. Most of my food was good but the tofu I ordered was disgusting. I enjoyed the tofu I ordered last time so much that I couldn't wait to eat it again. But what I received today was not only cold, it was undercooked...