Wendy's — Restaurant in California

I love this location but I got a salad I normally get when I stock up the points to get it. And bam the blue cheese in it is so nasty and I tell u I buy this salad often and 1st time I get the cheese this bad. So I called at 11:30pm we just got our order less then 30 min ago. To tell the person so I even talked to them in Spanish to avoid any language barrier. I didn't say it was expired I said it went bad can be when left outside or exposed to the sun. I buy blue cheese but I never had this nasty super bitter rotten flavor ever. But I just wanted to tell her 1st call she hangs up on me. Then I wait call back explain she goes off saying no all out product is not expired we rotate every few days. Omg I said the one I got is bad. Can happen when it's mishandled. So I get treated like an lying about it so what u want she says a refund or a exchange I just wanted to tell u this and I don't want to deal with u anymore since u don't have the customer service tone and got argumentative just when I was informing you what to do. I will post pics to show how much I had to go through the salad to remove all the blue cheese. It used to be put on the side and I would put it on crackers or on the apple slices or even on dark chocolate after the salad. But never had it this nasty bitter I mean worse sour bitter taste I ever had. And trust me this is our go to place and am risking getting bad service from now on to posting this review. When people call it's not to crank call. I took my time to tell u what happen to my order and in a calm manner. But to raise ur tone and put up a defense am not the health inspector here just well was a faithful customer and how will not order this salad and might have to make a new account since I know how Latin women can be when they get mad at someone. And am Latino too. Sad just was explaining I got a bad batch that's all. I was going to ask for an another one since we can make it to get another but when someone gets so defensive on a simple concern. When people order a treat a dish they often get we can tell when something is bad or off flavor. No reason for any customer service personal to get mad or defensive at all. I at the end said I am going to hang up since all I wanted was to tell u and come get a replacement but now I am better off not dealing with u since ur defensive on a simple comment about my regular salad I always get as a treat. Remember ur an employee u can't control everything and it's not u loss of a customer had an issue with a product that tasted bad or off. Just lesson and I wasn't even mean I even spoke in Spanish to her yet you can tell the tone they use after it during the interaction. My care giver even wanted to go exchange it for me or buy another one I said am I am good can't believe this...

Incredibly frustrating experience Tryin to order in person. The manager was taking my order at noon on may 17th. I asked if there are any dollar chicken sandwiches. She said no. With no follow up. Then I asked if there was anything close to a dollar chicken sandwich. She replied yes... With no follow-up. I implied Okay so... How much?... She broadly points in the direction of the entire menu and said it's right there on the menu. I said where. She goes right there. I said I don't see it under what category is it? I don't see anything saying value menu dollar menu or anything of the sort can you please tell me what category is under. She said oh it's under the 4 for 4. Thank you I said. And when it came time to pay I use Samsung pay and she said oh you're going to play with mobile. I said no just ringing up as a normal card. so I can only assume that she went ahead and decided how Samsung pay works and that she was smarter than the phone and decided to try to ring it up as Mobile Pay. Of course it did not work. Samsung pay uses MST as well as NFC. Mobile Pay uses NFC or near field communications and requires a special adapter to read NFC. I do not have my NFC turned on and I rely solely on my MST which is magnetic secure transmission. It is the same thing as swiping a card. It spoofs the scanner into thinking you are sliding a magnetic strip since it is emitting a magnetic field. We went through this three times and everytime I told her don't ring it up as mobilepay ring it up as a normal card she smirked at me and said okay try it now. I only encounter an issue like this when the cashier thinks that they are smarter than the customer. I got to say this whole experience was incredibly frustrating and I do not intend to ever visit this location of Wendy's ever again. Canceled my...

The food is fine. It’s fast food. It’s what you’d expect. Not as good as In-N-Out. Not as bad as McDonald’s. So it doesn’t taste fresh but it does taste like food. The service about what you’d expect. Whatever. The reason I’m leaving this review is because I’ve never waited less than 15 minutes here and I’ve actually been in line 30 minutes now. It’s Monday. There are three cars in front of me now. When I pulled up (from I could tell) there were about 7/8. The cars in front haven’t moved for seven minutes. I’m actually running out of gas as I wait. I stopped here because I didn’t have time to go to a dine-in restaurant and I couldn’t get home yet. This always happens here but I’ll be in line for ten minutes or so and just decide to see it through even though it inevitably puts me behind. Why do I come here? Burger King and McDonald’s are bad. I don’t care what anyone says. Jack in the box is a little better but still not exactly good. Taco Bell is okay tasting (I stress okay) but I gotta get into a alternate headspace to ingest what I’m pretty sure the FDA loosely considers food. Lastly, In-N-Out is two towns over. Will I come here again? Yeah. Just saying. Be prepared to wait and ask yourself if it isn’t worth to just go to a casual dining restaurant. It may take roughly the same time. One last thing, though it is out of the way, and the line is ALWAYS longer, honestly it might still be faster to go to In-N-Out. Also, all the other restaurants, bad though they may be, are all faster and they’re really close. Okay. At the speaker now. Four minutes until anyone spoke. In total close to 40 minutes to get some spicy chicken nuggets and a Caesar salad. As long as this post is, I waited 5 times longer than it took to write. This was just the last 8 or so minutes and I had to...