I am writing to express my concern regarding recent experiences at your establishment. As a frequent patron of your restaurant for a considerable period, I have consistently enjoyed the high standard of service, particularly from your kitchen staff, whose culinary skills are exceptional β particularly Manny's.
However, since the employment of a new bartender, Jay, I have unfortunately experienced inconsistent and, at times, discriminatory service. On several occasions, I have not been served in a timely manner, or at all, despite other patrons being attended to. While I understand that individual service styles may vary, this pattern suggests a potential issue requiring your attention.
My concern centers around the principle of fair and equal treatment for all customers. Negative experiences like this can significantly impact customer satisfaction and ultimately your business reputation. I am confident that addressing this issue promptly will prevent further incidents and maintain the high standards your restaurant is known for.
To prevent further escalation, I respectfully request that you investigate this matter thoroughly. I hope to receive confirmation that steps will be taken to ensure all customers receive consistent and professional service. I look forward to hearing from you and returning to your establishment with renewed confidence in the...
Β Β Β Read moreIt may not look like much on the outside but Jack's bar is a great spot to socialize after work or before going out to the clubs. It's low key, ample amount of street parking and the people are just chill. The owner Jack is a down to earth guy who loves to socialize with his customers. I've spent many a night there just talking and playing pool. Try this spot and let me know how you like it. If I'm there and the juke box is playing you better believe we...
Β Β Β Read moreFirst of all the drinks are very watered down and the place doesn't bring in a crowd because the owner is horrible he doesn't trust anyone behind the bar that would bring a crowd in there. Jackie is a great bar maid but Jack won't let her run it the way she needs to. Like...
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