Jimmy John's — Restaurant in Cape Girardeau

Horrible service. I made a catering order to be picked up on the 26th, which was the day before my wedding. It was my fault for forgetting to pick up my order and I was very aware of this. However, whenever I called to resolve this the next morning, Austin answered the phone and was extremely hostile and rude. He started the phone call off by saying “can you just hold on a second?!” I told him the situation at hand and he tells me my order was showing completed in their system and had been picked up. The only people who knew about this order were me and my husband. My husband had not picked this order up as he was with me the entire day Friday. Austin refused to investigate this and made sure we knew he was frustrated by our call. I asked for this to be refunded because someone else picked up an order that wasn’t theirs that was $80. He told me he would see about it and that he would “have to make note of me in his system”. So essentially I was being punished by Austin due to forgetting to pick up our order. I would also like to mention, we were never called and reminded to pick this up either. He claimed we were- we were not. This was very poor customer service and extreme laziness. We won’t...

Two year edit: I was at the library and figured that JJ is close, so I might as well try it. Surely in two years they can get their stuff together, no? No. 30 minute drive thru wait for wilted lettuce, sloppy sandwich, forgotten items. And honestly, I don't blame the staff. They're overworked and underpaid. The only thing that's changed is the price. $$$$$ the absolute greed and lack of care for the customers is apparent in this franchise's owner attitude. Save time and money, drive somewhere else for tastier food.

One year edit: Nope. Shoulda stayed away.

Used to be a 5 star review. Quality has seriously dropped since January 2021. 45 minute deliveries for a 1.2 mile trip. Bread is not being proofed enough and therefore sandwiches are tiny and misshapen. Sandwiches are made sloppy with ingredients hanging out or missing while the bread is crushed.

There is not a single aspect of this business that has made me think, "I sure am glad I chose Jimmy Johns for lunch instead of Firehouse Subs or Penn Station." Clearly issues with management, staffing, and training.

In 2020 I spent over $1000 at Jimmy Johns. Next time I need a sub I'm opening DoorDash and...

The first year I started ordering and I was always more than pleased with my experience. However, over this last several months I’ve tried speaking with managers and above them to include corporate. My food now takes a minimum of 1.5 hours to receive the completed order. My orders are very basic and I’ve received sandwiches which are actually MISSING SOME CUTS OF MEAT or have been given less than half of my simple combo. Only one corporate lady would listen however, she has my receipts and proof of my complaints plus, I’ve called locally only to be told that they’re sorry and it will not happen next time,”Here’s a coupon for ONE FREE SIDE with the purchase of $20 or more.” I’m not too sure where you’re from but, this area of the map is the SHOW ME STATE, you’re consistently late, partial orders, missing ingredients, and complete disregard for the fact that I pay really decent monies to you and expect you to hold up your end...