Kōl Grill — Restaurant in Carbondale

This is a review for the food only since we ordered to go to bring up to our room. We arrived pretty hungry, and we weren't really familar with Carbondale, and we figured that a hotel restaurant would be a good choice, but unfortunately, the food wound up being pretty terrible. We had a french onion soup that seemed to be old and overheated in a microwave, and it was pretty tasteless. I had the steak frites and it was absolutely awful. It was overly tough, dry, and just not enjoyable in any way. The string beans were no better. The best part was the fries, and that's pretty sad when you've spent a fair amount of money on a steak. My wife had prime rib, and it was really odd. She was worried that it had gone bad or something, and she even had me try it to see, and it just seemed like something was wrong. It's hard to put my finger on it, but, we get prime rib all the time at a local diner and it comes with mashed or baked potato, salad, soup, veggies and desert, it's always incredible, and totally yummy. But what we got at Koi was weird prime rib, french fries and the same weird string beans as came with my steak. Not good at all. I rarely leave bad reviews like this, and it doesn't feel good to do so, because I loved the hotel, and...

Beautiful restaurant that has a solid 5 star look. The service was extremely professional and on point. The manager even came by to make sure everything was to our liking. He also told us, the history of the restaurant/ hotel and also of the town. For us that was very interesting. The menu has alot of good options depending on your price point. The steaks that they featured looks very tasty, but it will cost you a hefty price. My family (4) ordered the signature cheeseburger (2), another ordered their stuffed shrimp scampi and finally the salmon. The burgers was cooked to our liking (med) and was very good. You have a choice of fries and sweet potato fries. The stuffed shrimp scampi was ok, but I would've liked a more garlic flavor. The sauce was just a little bland but the stuffed shrimp was wonderful. The salmon was also ok, but it was small and the risotto had more flavor. I think with a little bit of different seasonings or side pairings. It would make the food a solid 5 star. Would I come again to eat, certainly with...

AFTER POSTING A NEGATIVE REVIEW AND THEN HAVING CHAD THE MANAGER CALL TO FOLLOW-UP ON MY REVIEW I AM VERY HAPPY AND WOULD GO BACK. He went into how they took my comments and have made changes to improve service/quality. VERY NICE TO SEE HOW CONCERNED THEY ARE ABOUT THE FOOD! Very disappointing meal. First off all the 2 waitresses were very nice and helpful - not their fault. It was a Culinary package as part of our room stay. (which no one seemed to know anything about???) For a Steakhouse the ambiance had little to offer. No table clothes, other tables not setup, not "dining room" music playing. Food the crab cake was a 10. other than that my wife's steak house salad was a 1/8 size wedge of iceburg lettuce and a few 1/2 cut cherry tomatoes! she added steak which was cut up slices (menu made it sound like a 6 oz steak) My NY strip was Rare, not medium rare and very hard to cut, didn't finish it. I could have gotten a better dinner at a diner! :( waste of $100.00) told the front desk and they were like "oh...