Subway — Restaurant in Carlsbad

Don’t ever go here. You won’t even get the regional subway manager to help you he’s a liar. This subway ruined my mom‘s birthday surprise party. I ordered 3 platters of sandwiches. I got there an hour and 30 minutes before my mom‘s birthday surprise party and nothing was ready. I was even 20 minutes early than what they said they’d have it all ready by!!!! Nothing was ready and One of the three ladies working there said that I had to wait for the 8 to 10 people in line to order their subs before she can even start making my platter. She said she couldn’t make my platter EARLIER OR ON TIME because whoever took my order didn’t write down what sides I wanted. (That’s not my fault that’s theirs) my order cost more than the 8 to 10 peoples orders combined. I decided to try to keep calm because it was my mom‘s birthday and I still wanted to be happy for her so I waited and I didn’t want to go empty-handed without food. She finally made my platters after over an hour of waiting !!!!!!!!!! and I missed my mom‘s surprise for the party! Whenever I got to the party everyone was pretty upset one because 1. I missed the surprise for her party and 2. there were only two slices of meat in each sandwich!!!!! I wAs crying so much! If you’ve ever gotten a platter from Subway (Or even any 1/2 or 1’ sandwich) they are always packed with meat and cheese and lettuce etc. There was nothing but thick bread and two slices of meat in each. I even took photographs. I called the regional manager and asked for a refund and HE LIED TO ME and said he would send me a refund CHECK in the mail. Over $100 I spent there!!. He got my address and everything BUT he never sent it!!!!!! It’s been over 6 months so I decided to write this review. EVEN IF you try to complain to the regional manager of subway , you won’t even get any help from the regional manager for the subways in this area….. don’t ever go here For subway. At least not in the subway...

If I could give less of a rating I would. This place is terrible. Someone from corporate needs to come evaluate this place and fire some people. Watched one of them step out from behind the register while there was people in line to talk with her tweaker boyfriend. Got ignored and was treated poorly from the other employees. You should just shut this one down. Watched them use the same knife they do for cutting subs for spreading tuna and opening packages. They'll answer their phones while making you a sandwich...

if i could give this negative stars i would! there was only one person in front of us and nobody behind us and the worker dude (who was a grown man by the way) denied us service because he was going on break! he said “i’m not taking your guys order because i’m going on break” so we had to walk to the other subway across the street. he already seemed stressed out when we arrived. terrible...