Subway — Restaurant in Carol Stream

Ordered via the app for a footlong BOGO deal, both were veggie delite -- probably the easiest to make and cheapest sandwiches subway has on their menu. It was ready as specified when I got there. Took it home only to find out both sandwiches were half empty....no lettuce, barely any pickles when I asked for extra, no giardinera mix as I asked for, few leaves of spinach, barely any mayo, mustard or baja chipotle sauce! They got 2 things right--the type of bread and the fact that I asked for no cheese on both sandwiches.

And they weren't even busy when I picked up my order. They always make it right if I'm there in person ordering, but each of the 3 times I've ordered via app, they don't include enough of the ingredients. I don't care to waste my time or gas to go back to make them correct this. This is the last time I will order from them, in-person or by the app! This location in Herotage Plaza by Jewel-Osco just happens to be on the way home for me, but I can go to another better location.

I guess they think it's okay to not make the sandwich appropriate because I'm using an app to get the BOGO...

If I could give this shop a -500000 I WOULD!!! I ordered an online order for pick up for my lunch break and was told they did not get my order. However, my bank was charged the fee for my order and took my money. I presented my order and bank statement to the "manager" and he still denied ever getting my order. He accused me of ordering at the wrong location even when I showed him the address was correct. The MANAGER continued to raise his voice at me and tell me it is not his problem. The system is not "his problem" he told me and therefor I could not get my food. I argued with him in regards to this situation and still did not get money or food. He was rude and disrespectful with a restaurant filled with customers in line. He said he would give me "free food" I thought that it was very out of pocket of him to say over and over again that he would give me free food when I had already pulled up my receipts for him to see I had paid. The manager and workers in this restaurant need to GO. I am so disgusted with the way they handle...

The gentleman which took our order was attentive and very courteous. Our order was quickly processed and we were very pleased with the service. Food is always good went inside ordered what I wanted cashier took my order with a smile said have a good day got my order correct and in a timely manner. I would highly recommend this particular establishment to anyone looking for a decent place to enjoy a meal. The service was excellent. The employees went above and beyond expectation and I can’t express enough just how nice it was to be able to enjoy a meal indoors with my family after a long drive. Keep up the good work! This business is blessed with the best crew I have ever encountered. They exceed expectations and deserve...