Burger King — Restaurant in Carrollton

Customer service is ridiculous here. I order using BK app, on last long weekend and I was near Melissa, TX on the way to the Oklahoma cabin. After ordered I saw the pick up point was at this location at Carrollton, which was 1hour away from where i was. So I try to cancel it but there isn't any way on their app. So I went to the BK at Melissa and explained to them and they told me they can do anything but as long as you don't pick up your order the location at Carrollton should give you money back. So I went back there yesterday to as for my order and the man at the window told me after 5mins. He said he can't help me because it was order by app. I told him to look it up, and I am sure you can see no one has claim that order. He tells me he can't check the order for past days because there system can't track back any past order. I was like what?!! He told me just go to the app and ask for customer service. Then he smirk at me if he new the app don't have any way to cancel it... They stolen my money at this point, because they charged my credit card and they should know if the order has been picked up or not... even mom and pop business remember what happened yesterday. But BK can't because there systems can't check past transactions! Never ever going back to this location and I will not use the BK...

I have eaten at four different burger king in the last ninety days. I have been unsatisfied at each location with the quality of their food. With my last visit at The buger king in Cockerhill in Dallas Texas Across from Walmart leaving me very ill to the point i couldn't even operate a vehicle. two of the ones I visited were filthy in side, the other were via the drive thru and the one that served food that got me sick none of the employees that were on during that shift didn't speak English. I believe speaking English or having somebody there that speaks English should be a Requirement , I mean come on , this is , the united states and our language is english.

In the past few years, employees that understand their customers, cleanliness and customer service have declined due to corporate boards demanding a bigger return on investment , a larger dividends for themselves. They believe the American public that goes to Burger King, McDonald's and Jack n the box are the lowest teir of people. It is that believe That justifies them to make the cuts in food quality.Employee quality lack of customer service because they know that that percent of americans will just keep coming back no matter how...

Where do I start? I went to this location because it is usually the best of the Carrollton locations, but not today. I ordered two chocolate shakes and wanted an 8 piece order of fried mozzarella sticks. I asked if they could give me the mozzarella sticks for free because I had just ordered some from a different Carrollton location and they were overcooked and cheese was brown (I even brought in the order with the receipt). The cashier told the lady manager who rattled off something in another language and did not address me directly. The cashier told me that they wouldn't comp me the cheese sticks and I would have to take it back to the other location. Why would I go back to the same location that just messed up my order? She was rude and did not offer good customer service. Very...