Dunkin' — Restaurant in Carteret

I've only ever been to the drive thru here a few times, but I've always had great service. I assume Geo (I think I spelled that right 😬) is usually at the window in the mornings, and she has never gotten my large iced caramel and French vanilla latte, extra sweet with oat milk wrong. Every time I pull up to the window, she has the biggest, warmest smile that is so contagious and comforting. Even if I had to wait a little longer than usual, it's fine. She would smile and apologize, and I'd forget all about it. She is such a beautiful person. 😍 I usually go on my way to work so I never have time to go inside. After work, I'm sure she's already gone as well as the rest of the morning staff. But great spot!

Update:

I'm not sure if this is a normal procedure, but my last few visits to this location have me pulling to the side from the drive-thru and waiting longer for my order. Sometimes, I would get half of it and get told to pull over to the side and wait for my drink. It definitely doesn't appear busy and there's ample staff so I'm really not sure what the problem is but thus is the only drive through I've ever been to that does this and I don't like it.

Update: 8/18- i wanted to update this review because I actually had the time to actually go in the building and order... and I'm not happy about it. There's always the same guy at the register... older male who appears to be Indian (apologies), but he almost never gets the order right. If I pull up and see him at the register, then I'll pull into the drive-through right away. But the last time I went in, i noticed my favorite person (Geo) was back!!! And i should've asked the proper spelling of her name so I can address her properly as well as where she's been. She let me know that she read the review and was excited. I kinda felt like a celebrity, lol. Anyway, I've updated this review because, as of late, this location has gotten better. I haven't had to pull over out of line in the drive-through to wait for my order, and I...

On June/28/23 I went on this local Dunkin and placed a order for 10 dozen donuts 100 munchkin 2 box of coffee and 1 medium coffee I call one day before to make sure they have enough donuts so I can place order today for tomorrow whoever answered the phone said don’t worry come tomorrow morning and just place order and IT’s will be ready in 10 minutes The person at the register got shocked 😳 and said really you want to place a big order and start saying it’s gonna take long time I told him it’s not a problem just give me my medium coffee while you packing everything I can wait and enjoy my coffee I was waiting for my coffee more than 15 minutes then I went back to him and ask if my medium coffee is ready he said I told you it’s gonna take long time with nasty attitude I I said listen the medium coffee doesn’t take that long. Why are you making everything so complicated? Then manager come to me and said you have to wait for your order I told him sir I just want my medium coffee he looked around and you didn’t order an coffee I showed him my receipt and then he made my coffee Unbelievable customer service If they really want to RUn this Dunkin they need someone who can give them training how to work After waiting for 45 minutes I got my order And unfortunately this Dunkin is in my neighborhood Will you lose your...

I am now 36 years old this place was my first job on the books at the age of 14 because I spent so many prior years offering just to sweep up a little bit just to earn a doughnut today I decided to come take advantage of the six dollar meal. I pull up to the window did not get greeted not one bit other than with a snarky face and then when I proceeded to ask for catchup So I can fully attempt to enjoy my sandwich that I love ketchup on and my hashbrowns that I love ketchup on even more, I was then responded back with a question very rudely. There’s no catchup in the bag? First of all, I shouldn’t be asked that! I requested an item and I should’ve just been given it whether there was already ketchup in the bag or not this Dunkin’ Donuts has definitely gone downhill and it’s only because of the people that are Employees here. I miss the old crew so much. I don’t know why they would ever let go. You gotta spend money to make money and that includes spending on your employees also not countless remodels. And to answer your question with an honest review no, there was not ketchup in the bag which there should have been from the...