Buggy Town Coffee — Restaurant in Carthage

I had really high hopes! Ive been following this spot on social media for awhile now and it looks fantastic. I was in the area so decided to stop in. The place wasn't very busy, maybe 5 other patrons sitting and another patron behind us for ordering. I ordered an iced vanilla maple latte with oat milk as a suggestion from the person that took our order and my guest ordered an apple cider. Both items were from the new fall menu. I received my latte and it was called out as an "vanilla maple latte". I sat down and tasted the very sweet latte and noticed it was dairy milk. I took the drink back ups and asked if it was oat milk and she said no and offered to remake it. Meanwhile, my guests apple cider had still not come out. The person that was in line behind us was still at the counter waiting to order, the people behind the counter had all but disappeared. The Barista proceeded to take her order and make her drink while my guest and I just sit there trying to figure out what was going on. When I asked about it, the barista said that the other person that took our order did not write it down. I got my remade oat milk latte and it was very sweet and ended up in the trash after a couple of sips. My guest finally got her apple cider and Im not really sure what it was. She said it tasted like water and it definitely looked like water. I noticed that the barista put a pump of something in it and then filled with hot water. Her drink also ended up in the trash. This trip was very disappointing. The barista was very apologetic about the mistake of my drink and the miscommunication...

i live close by and LOVEEEE walking to this wonderful local “cafe.” i have so many good memories from this place from going with friends and siblings for a nice cup coffee, (and my groups favorite in the summer)bubble tea, and a sweet snack! i even come here for lunch sometimes. food and drinks are all AMAZING and mouth watering. i always look forward to seasonal specials :) the atmosphere is very warm and aesthetically appealing that i feel comforted and welcome, even when i’m alone enjoying myself. the staff and owners have always been so polite, social and sweet and have never gotten an order wrong. they are very comfortable with creating other combinations of flavors that’s available to their supply. the plants accompanying you and the whole area itself make you feel like you’re not in carthage !! keep up the wonderful work guys, i’ll always be a happy customer...

Don’t get me wrong I like this place, but they can definitely work on their customer service. I walked in and the two girls were just staring at me, I wasn’t welcomed or greeted. So, I gave them the benefit of the doubt and I proceeded to greet them- nothing. I asked if they were still serving food, cause I knew they were closing in 30 min. They just looked at me and said no with a blank stare. So I asked what the other customer had cause it looked good and one of the girls so monotone said “lavender lemonade” and I was like ok I’ll just have that. This girl didn’t even hand it to me- she just sat it there on the counter so I had to reach over to get it. Buggy Town please tell your workers to work on there customer service. I felt so uncomfortable and It’s sad because I really do enjoy coming here for the...