Rancho Grande — Restaurant in Carthage

Upon entering your establishment tonight to have dinner, I couldn't help but notice that there were several tables that needed to be cleaned. Working in the food industry myself, I understand what it's like to be busy and unable to clean right away, so at first I decided to overlook the dirty tables. I was seated at my table and ordered my unsweetened tea, and I noticed that every single table you have in this establishment had signage on it advertising your fried avocados. That instantly got my taste buds working on overtime, and I had decided on ordering some. When I placed my order with the server, she promptly went to the kitchen to place my order with the cook. Approximately 5 minutes later she returned informing me that y'all didn't have any fried avocados available tonight. That made me extremely unhappy as I was looking forward to those tasty avocados. Now if I had known that you didn't serve/have any fried avocados I would have taken my business elsewhere. Of course by this time my blood sugar had reached a point to where I was unable to take my business elsewhere, so I settled for something else to eat. The hour that I was there tonight I noticed that those tables that had been uncleaned when I arrived, continued to be uncleaned as I left. The food was tolerable, but nothing spectacular. The service was decent, but I will say that my overall experience tonight leaves a bitter taste in my mouth when my mind plans a return to...

I came to Rancho Grande with a group of friends for dinner and drinks. The waiter seemed distracted and upset to have to wait on our party of 10. One of my friends ordered the stuffed avocado. Once the dish came out she realized it was not at all what she expected so she asked the waiter to remove her plate. He told her she read the menu and refused to remove the dish. We then asked for the manager. A young lady claimed to be the manager and stated the same thing the waiter said. My friend explained she had not touched the dish and simply did not want it The alleged manager then began stating the items description. Now I was always told the customer is always right but at Rancho Grande that was not the case at all. The manager agreed to take the item off after we asked for the number to corporate but still argued that next time my friend should read the menu clearly next time. I assure there will NOT BE a next time. We won't be returning to this establishment. To add insult to injury theamager decided to change her mind about removing the item when we got ready to check out. When my friend refused they called the police. I HAVE NEVER EXPERIENCED SUCH UNPROFESSIONALISM AND...

This place is hit and miss. When they're busy, majority of the wait staff run around like chickens with their heads cut off. I have received the worst service I have ever had from any restaurant at this one. The little young girl who seats you is a nightmare. She will let you stand there without saying a word and seat other people ahead of you. She's too timid and uncommunicative to be in a service position. You must approach her and all but demand to be seated and pray she lets a member of the waitstaff know you're there. There is one guy bartender who is very good (ie great service and tasty well proportioned drinks.) The rest pour very skimpy, weak beverages, not worth the money. The food is pretty good, probably the best thing about the place. They cut the ice cream machine off at 8 so don't expect ice cream after that. I tend to have a 50/50 chance on whether the experience will be pleasant or so bad I want to walk out but when you live in town so very limited on restaurants, what choice do you...