Conscious Cup Coffee Roasters - Cary — Restaurant in Cary

First time here and I stopped in for a coffee. The menu is on the back wall so I stepped to the side to see what I wanted. I went to get back In line and when I got to the cashier you could barely hear him speak with the volume of customers talking so he had to repeat a lot of what he said. They don’t make frozen coffees or cold foam so that itself was a bummer. 2 other employees were in the back trying to fix a machine while 20 orders of cups of ice where just building up. The cashier finally asked for help but even then it took over 10 mins to get a simple coffee. This is not the place for me and if you don’t mine waiting 10-15 for coffee maybe this is the place for you. Coffee for 16 oz is almost $8.00!!!

Imagine after you order your coffee you find a cut in the cup so you take it back to the coffee shop to be handed another cup to put inside the damaged cup. You ask if it’s going to get remade after it’s been placed in the cup to not only find it wasn’t remade just poured into a larger cup size with whip cream...

Coffee and food are delicious.

Staff could work on hospitality. My first visit to this location, I parked next to Cucina and didn't realize the door facing that block is not "the normal customer entrance" as there was zero signage indicating that I should enter through another door. Nothing that says " Not a customer entrance" or " please use other door." Instead of one of the employees greeting me upon entering (like they do at other CC locations) and politely informing me (and/or apologizing for the lack of signage), they immediately corrected me with quite the harsh attitude. This doesn't necessarily encourage me to return. Might want to review good customer service guidelines with the Sunday afternoon staff. Other than that, we are glad to have a great coffee shop in the...

I've grown up in Cary and visited CC once, but yesterday I took a train and mistakenly left a high-value item in the Cary train station. I desperately called CC to see if anyone would be willing to look for my item as it was just across the street, expecting no one to help because it was not their job. Amanda answered the phone and graciously offered to check for me when she had time. A family member ended up finding it first, but regardless I was WOWED by the customer service Amanda offered. She didn't even know me, but was so kind that she was willing to help a complete stranger. Being reunited with that item made my whole week, and we need more people like Amanda in this world! I recommend everyone RUN to CC for phenomenal customer service (and make...