I have been a long-time and frequent customer of Dave and Busters, but my recent visits have been consistently disappointing, particularly with the Cali Avo Caesar Salad.

During my visit yesterday, I ordered the Cali Avo Caesar Salad with blackened shrimp. The first time it was delivered, it was missing chicken and the avocado. The shrimp barely looked cooked. I expressed my concerns to the manager, who promised to rectify the situation. However, when my salad arrived 15 minutes later, it had chicken this time, but the shrimp were burnt and shriveled up. I told the manager that this was not blackened shrimp. He wanted to take the entire plate with him, but as I was extremely hungry at this point, I requested that the plate remain and that he bring the correct shrimp. After several minutes with no resolution, I requested my check. The server informed me that the manager had comped the meal, but the experience was already soured.

On another occasion, I ordered the same salad, and the chicken was cold, the shrimp were great, but the salad was a concoction of lettuce drenched in a sauce that tasted like watery ranch rather than Caesar. It was also missing avocado, parmesan, croutons, and tomatoes.

Additionally, the dining area tables and seats aren't being wiped down properly after each customer has departed and I find myself having to clean the area prior to my child sitting down. I have also noticed a decline in the condition of the games and the options for ticket redemption. Many machines are often out of order, and the area where you redeem tickets for prizes is frequently understocked. When the location first opened, the quality and variety were impressive, but it seems to be deteriorating over time.

It's disappointing that despite being a loyal customer, these issues have not been addressed internally. I hope Dave and Busters will review these concerns and work towards improving the consistency and quality of their menu items, as well as maintaining and restocking their gaming and prize redemption areas.