Wendy's — Restaurant in Casper

I’ve never really liked coming here, for personal taste reasons, but my kids LOVE/LOVED the nuggets. I must admit, the nuggets were AWESOME when they were cooked adequately, but I’m more of a Burger/Fries kind of person. But the fries were almost never crispy and good, just salty enough to change your blood pressure. Which is ONLY acceptable when you have crispier fries. Today WE LOVED the fries!!! We’ve been hearing all about the “if they’re not crispy, we’ll make you some better ones right away” situation here at Wendy’s. And WELL DONE WENDYS CREW!!! But my daughter, who would normally gladly give up oxygen for those things, was completely disgusted with her soft/cold/soggy/bread peeling at the touch nuggets. I assumed she was being ridiculous when she said she didn’t like them, but once I seen them up close and wasn’t sure if they were even cooked… now I’m just hoping that half a nugget doesn’t make her terribly sick! (Fingers crossed) With all that said, PLEASE don’t forget to cook the chicken correctly just to make sure the potatoes are done! Only one of the two, for the most part, can make people...

First of all we had to use Kiosk because the lady standing there ignored us. Second I ordered a $6 biggie chicken BLT bag. On the second bite of my sandwich there was a long black hair in my food. I almost vomited all over the lobby. I went to counter and showed them and the lady who first ignored us said there isn’t anyone here with long black hair so I don’t know what to tell you. I told her my hair is blond and my friend has brown this hair is black. Once again she said I don’t know what to tell you there is no one here with long black hair. She wouldn’t even look at it. Long as in 6-8 inches. I throw my food away now I get to go back to work without food. 30 seconds later a male walked out of the employee door with black hair that was about the same length. His hair was a mess and not being held down by a hat, visor , or hair net. I am so upset I may never come back. My coworker and I come to this Wendy’s almost 5 days a...

Ordered through the app. Waited 30 minutes for food and meanwhile a bus of 20+ came in. Was told there was nothing they could do and would have to wait so they could finish the other order. Could not wait any longer. Asked for a refund and they told me the charge would fall off my card at midnight since we did not pick up the order. Called the next day to speak to a manager and was told they don’t have anything to do with the app. When I asked for the manager again, I could hear them talking in the background to each other. The manager said to tell me no one was available, however the lady who answered the phone just slammed the phone down and hung up on me. I will be getting my credit card company to refund the $38+ meal that we never received. The rudest customer service ever! Will not...