Starbucks — Restaurant in Castle Pines

A trip to THIS Starbucks made me call the 800 customer service number and cancel rewards membership and have them refund the money that was on my gold card. I have been a gold card member with Starbucks since 2008. This visit single-handedly ended that. In one visit to one Starbucks I went from being a frequent customer usually more than three or four times per week, to boycotting them and bad mouthing them to every single one of my friends and family. August 22, 2017, approximately 11:20 AM. I pulled into the drive through. Ordered a Venti iced coffee with no ice. She repeated it back to me Venti iced coffee with no ice she said. She said will there be anything else? I said if you could be so kind as to put one packet of raw sugar in there I would appreciate it. She said no problem. I pulled around and was behind one car. They handed him a sandwich out the window. 15 seconds later he hands the sandwich back. Four minutes later they had him another sandwich and he finally pulled away. Not a big deal. That didn't bother me at all actually. Usually a four minute wait in the drive-through line would make me blow a fuse, but today I actually had some time to kill as I was waiting on somebody so I was just checking my email. I pulled up to the window and she hands me up a Venti iced coffee full of ice. I simply stated oh, I ordered no ice. She looks at me funny and takes it back and shut the window without saying a word. 20 or 30 seconds later she hands me a cup out of the window. I reached out and grabbed it. It was a Venti iced coffee with no ice and it looked like they had dumped it in a barrel of coffee before they handed it to me. It was soaking wet. Dripping from all around the bottom and the lid. It had coffee all over it from top to bottom. It dripped on my brand new car which unfortunately has cream colored leather upholstery. It dripped on my shorts which are unfortunately light gray. It got in my cupholder it got on my armrest, all over my car's console and all over me. When I looked at her after placing the coffee in my cup holder I looked her right in the eyes and said REALLY?! She said oh let me get you a napkin. She comes back with a handful of napkins and returns my Starbucks card to me, and closes the window without saying a word. I am sorry I inconvenienced you oh genius lady at the Starbucks drive-through, by being a customer of yours. Trust me, it will never ever ever happen again. I'm sorry for the...

This Starbucks is the slowest Starbucks I’ve ever encountered on a regular basis, but I begrudgingly continue to go here because it’s the only one in Castle Pines outside of the location in King Soopers. On multiple occasions, I have spent 20+ minutes in this drive-thru line with minimal cars in the line, and this is not an exaggeration. Even on a good day, it is slow as molasses.

To combat this inefficiency, I use mobile ordering and order as I’m leaving my house. Typically, it works great, but there have been a few instances where they’re short staffed and the mobile ordering is turned off, which is totally fine. I plan my timing accordingly to allow 20 minutes for the drive-thru, or I skip it if I don’t have the time to spare.

However, this evening I placed my mobile order as usual, popped by to grab it and the door was locked. There were no less than 5 workers behind the counter, so staffing did not appear to be an issue. I motioned to one of the staff that I had made a mobile order and they motioned for me to go through the drive thru where I proceeded to sit for 7 minutes behind the ONLY OTHER CAR IN LINE.

When they finally served the single car in front of me their food item and pink sugary drink (not even a frappacunio…), I pulled up and asked why their mobile ordering was turned on if mobile pickup was not an option? The worker then relayed that the district manager wants the mobile ordering revenue, but does not care about the inconvenience to patrons to have to still sit in the drive-thru line.

Seriously? What horrendous management. Either train your staff better to operate efficiently like (nearly) every other Starbucks, or shut off your mobile ordering if 5 staff on shift is not enough to allow mobile orders to pickup as they should. As a customer, I should have the option (and transparency) to waste my time in this drive-thru line, and not be forced into it by already paying for my order via mobile ordering and having no other option to collect the items I’ve already paid for.

Also, the chai here is like the La Croix of chai. It’s not full flavored and tastes like milk that spent some time with chai five years ago but never really absorbed the flavor.

First world problem for certain, but poor management can be fixed as can watered down...

I usually don’t write reviews but I always come to your location because I live local and I usually have no problems with the service but this morning that has changed. I ordered 3 Vanilla bean Frappuccino’s (one for each size) with Extra Carmel Drizzle in all 3 drinks and I also ordered 2 bacon Gouda Sandwiches as well. I did not receive my receipt nor was I asked if I wanted it. I paid the exact amount with cash and my total came out to $25.03. I received both of my sandwiches but when I received my drinks it didn’t have my extra caramel drizzle in the cup like I usually get it when I order it that way. It had Carmel drizzle on top of the whip cream per usual but I’ve asked and paid for EXTRA drizzle. When I asked the cashier where is the EXTRA caramel drizzle that is usually on the inside of the cup? The young man at the window says it’s on top. Well yes, I paid for Carmel Drizzle but where is the extra drizzle that I also paid for?? He asked if I wanted them remade but I told him no I will just have 3 extra caramel on the side to save the trouble. I was thinking that maybe they could put caramel in a little dip size cup or something or whatever would work for me to have my extra drizzle that I paid extra for. He said there’s no way we can do it. So the issue was NOT resolved. It was upsetting that the worker did not ask the manager how to resolve this situation nor did a manager come to the window to address the situation. Honestly, I just wanted to make sure I got what I paid for and I felt like I was charged extra for something I did not get! Maybe the cashier should have given me my money back for the extra in all 3 drinks that was charged that would have made me feel a little better but no, NOTHING! Just a blank stare from 2 workers at the window acting as if they wanted me to hurry up and get out of their...