Subway — Restaurant in Castle Pines

Ive never had a problem in a food establishment where the worker would actually snap back at me. I’ve worked in the food industry before so I was trying to be nice to all food workers because I know it can be hard at times. I’ve ordered the sandwich I liked for over 10 years and never had been told I was asking for it wrong. I understand if I was wrong in calling a sandwich something else but for the worker to sit there and snap at me for making a genuine mistake honestly shocked me. I asked for a chicken bacon ranch melt and I didn’t know melts were different from regular sandwiches and he told me I would have to put veggies on before and I was a bit confused and asked why, he said it was a melt and I said they normally make it for me like normal (adding veggies after toasting and I also said this in a very Nice and with genuine confusion in my tone, I had no malice in my voice whatsoever) and then he snapped and said “we’ll you’ll just have to talk to the manager then” I don’t want to be that person so I was just like woah I don’t want to do that I just want the sandwich I normally get and then he proceeded to explain in a massively snotty tone how I should order my sandwich. I didn’t put up a fight because I just wanted to get my food and go and I’m not usually an angry person but I was a bit shocked at the way he talked to me. Not that it matters, but he made my friends sandwich wrong, and hardly put any meat or veggies on the actual sandwich I got. I guess the small things are more noticeable when you have a bad experience but I’m sure it was an honest mistake on his part, he seemed new. If he had told me how to get my sandwich in a nice manner I would have not been mad but the attitude he gave me was quite rude. I forget the guys name but I was honestly, and incredibly disappointed in the treatment I was given. Maybe he was having a rough day but it affected me, who wants to be treated like...

I must compliment the manager that hires the young men that work the night shift at this subway. A few months ago, I came in with my young son, we were headed camping and atv-ing, we stopped at this castle pines subway on our way to Rampart. My son was super excited, giving me hugs, lots of smiles. The young man working the counter, I believe his name is Trevor, he gave me the coolest compliment ever - he told me I'm the richest man on earth because of the relationship I have with my son. What a cool thing to say. The next time I was in, I talked to Trevor again, he told me about his other job working at a tire shop - this kid is what it's all about, he has an amazing work ethic, probably works 14 hour days between the two jobs, and knows how to make customers feel amazing even at the end of a long day.

Fast forward to tonight - another young man was working. I wish I caught his name, but he too was impressive. He told me about an interaction with another customer earlier, the customer lost his wallet in the store. This young man found it, called the guy - and apparently rather than simply thanking the young man for finding the wallet, apparently he implied that some of his cash was missing. Not all of it, and none of his credit cards were gone, but he kinda had the kid flustered, as if he thought the kid took the money. Who finds a wallet, and only takes part of the cash, leaves all of the credit cards, then calls the person who lost it? Nobody - any real thief would have taken all the cash and credit cards and thrown the wallet in the trash. No way this young man did anything other than the right thing.

Management at this Subway deserves high praise for the people they've hired. They truly are making a great impression and making your business stand out...

Was there today with my Son after we went to the library. The red haired boy is absolutely disrespectful and beyond rude. Grabbed the 2 pieces of wax paper. Put it on the board and then proceeded to glare at my son. So I then told my Son to tell him the bread he wanted. He snapped back at him and said: I Cant Hear you.. then I stepped in and repeated my Son. Redhead did say, I am hard of hearing… ok then I continue to say our orders. Obnoxious and acting completely annoyed with anything I said.. we asked for onions. He replied bluntly “we don’t have any”. He was terrible from start to finish… as in when he rang it up and then just walked away to the people behind us, in which he said, again bluntly “BREAD”. Wow! To add to this treatment, the lettuce was yellowing, the board was extremely dirty, the bottles holding the condiments were discolored and looked extremely dirty. The mayonnaise ran out on my son’s sandwich and then I had none. He didn’t offer to get more from the back. This place is disgusting and the employee, the redhead matches it very well. I’m going to call the management of this particular establishment (I know they are all personally owned) and request my money back. If not I will dispute it with my back. If I wasn't there I couldn’t imagine how he would have...