Burger King — Restaurant in Cedar Rapids

Wow...not sure how they stay in business. Could take some lessons from Chic Fila. Staff was poorly trained in customer skills and didn't present well in appearance. Restaurant was very dirty. Hard to find a clean table even though hardly anyone was in the seating area, and the condiment area needed cleaning and attention and was messy underneath it. When catsup cups were brought out to refill the empty holder, they were stacked about 18" high above the counter, which looked ridiculous and precarious. And fast food it was not. Each order took about 10-20 minutes to fill. Good thing there were only about five parties that ordered after us while we were eating with two other parties. And this was at around 6:15, a time they should be prepared for diners. To their credit, our fries were fresh and hot and better than average, but our Whoppers, typically a favorite of mine in the fast food burger department, were dry and tasteless with tiny tomatoes that were largely yellow and green instead of red. Very disappointing. When we left, commenting on how we couldn't understand how they were still in business, we were stunned to see a backup of 13 cars in the drive thru. Not sure how that played out, but personally, I don't plan to ever come back, and definitely won't if in a hurry and needed truly "fast" food. I hope they can improve their management and training so they don't lose...

The large order of potato rounds wasn’t full. I ordered two items that should’ve cost five dollars but because I wanted a double I was charged $10… I asked the lady at the checkout window. It would’ve been cheaper if I had just added meat to one of the sandwiches and when I asked her why she didn’t recommend that she said you ordered what you ordered. I did order a single a double, but I would think that the customer service oriented thing to do would be to notify the customer of the better deal not only would it been cheaper to add me I could’ve literally gotten two doubles for only a dollar more but she didn’t tell me that until after I’ve already paid, and she looked super frustrated that I was slowing down her drive-through line, but simply trying to ask a question about how much I was charged and why it was Double what I should have paid for the meal… then I stared at her blank for a few seconds, thinking she might offer to fix the problem, but she didn’t. I thanked her for her time and left. I know it’s Burger King and she’s in a hurry because that’s what she’s trying to do but when I was in fast food if there was a better deal to ring up, we would do it that way and then let the customer know we did it that way, it was just the...

If ever, there was an epic fail on fast food, Burger King, Cedar Rapids, Iowa score is big on this one! Part of the blame, undoubtedly rest with Uber Eats, a significant portion of this review breast with Burger King itself.

The order arrived, cold, and with multiple errors. The only thing frankly, that was right with the order was the drink. The whoppers and cheeseburgers were cold the cheese burgers did not have cheese on them even though they were wrapped and identified cheeseburgers, and I was charging up charge for the cheese that didn’t come with the cheeseburgers. The whoppers like the rest of the food were cold. additionally, the whoppers were ordered no tomato extra onion arrived with tomato and onion both. One has to wonder who pay attention to orders as they come in!

When I raise this issue to Uber Eats, they quick fast, and in a hurry point of the finger, back act, Burger King as being the culprit of my bad experience nothing like accepting accountability huh folks?

Ironically, Uber Eats touted its own horn, and seriously patted itself on the back because they were three minutes early and delivering my meals. I'm not certain that I would pat myself in the back for an early delivery, but it was...