Mextizo — Restaurant in Cedar Rapids

One of the worst dining experiences I've ever had. This happened Friday, July 5th, 2024 from around 4:36pm to 5:49pm.

I told the waitress I wanted a burrito with JUST beans, cheese, lettuce and rice. The waitress took my order, then came back to make sure I didn't want meat in my burrito, and I said "No, I'm a vegetarian." and she acknowledged she heard me and left.

When my burrito comes, there are a bunch of fajitas in it. I explained how I didn't ask for fajitas, I just wanted JUST beans, cheese, lettuce, and rice in my burrito. She apologized and said she accidently typed in a "veggie burrito" in the system and it comes with fajitas in it. No problem, it was an honest mistake. I'm not going to be mad. She brought out the manager and I explained the situation and how I wanted JUST beans, cheese, lettuce, and rice and they would get my correct order in.

After waiting for 5-15 minutes, they bring another burrito out and I can already see fajitas spilling out of this new burrito. At this point I'm upset, because I told the waitress at least 2 times and the manager once what I wanted. The waitress said that she didn't put in the order and that she had made sure the MANAGER put in the order to make sure it's right. And it was wrong. I explained for the 3rd time to the waitress that I wanted a burrito with JUST beans, cheese, lettuce and rice and how I don't have enough time to eat and that I need to go.

They insisted on making it right and asked if they could make me a burrito to go. I obliged. I appreciated the offer. We wait another 5-10 minutes and they bring me a burrito out in a container. I was about to leave, but something told me I should check the burrito before I go. I slice open the burrito and see WHITE rice, BLACK beans, and rubbery white cheese. I'm so upset I'm holding back tears at this point.

The first 2 burritos came with Mexican rice, refried beans, and normal dairy cheese. I asked them if this was vegan cheese and they said yes. I told them I never once said I wanted vegan cheese and they said something along the lines of "We just wanted to make sure you could eat it," or "We wanted to make sure it was right." My mom was so upset she refused to pay, which never happens.

We always try to give restaurants a fair chance and I understand mistakes happen and that it's stressful working in the service industry, but after the last burrito came out with white rice, black beans, and vegan cheese, I just felt insulted. I never ONCE said I had a problem with the Mexican rice, refried beans, or dairy cheese. I told the waitress from the beginning I was a vegetarian and she heard me. All I said was I wanted a burrito with JUST beans, cheese, lettuce and rice. Like I said the first 3 times.

Everyone at the restaurant was polite, but messing up 3 times when I said from the beginning what I wanted was really upsetting. I felt like nobody was listening to me and what I wanted. And I really wanted to like this place. It was very clean and had good reviews. Even when I was leaving the waitress apologized again and said she hope we would come back. But at this point I was so upset I was crying.

I'm not saying to avoid this place, but I had a...

We've been going to Mextizo since they opened earlier this summer and have found it to be the best Mexican dining experience in Cedar Rapids. The service is very courteous and quick. The servers all wear in-house T-shirts with edgy sayings about tacos and margaritas. Clever! Always with a smile. Beautifully executed artist murals adorn the walls and pretty hanging greenery has been styled to look as if you are in a courtyard arbor. The food is the star here. All very well prepared from an extensive menu. High-quality ingredients are used and are put together with the touch of a caring chef. So far, nothing we have had has been mediocre or carelessly prepared. The pineapple chicken (requested without the cheese) The Caldo de Res was deliciously close to being just like Mom made. I had the summery experience of a very fresh and well-made seviche on the comfortable patio on a hot day. They even provided unique scooping chips with the seviche that tasted as close to homemade as I have ever had at a North American restaurant. The tacos Campechanos continue to be a repeated favorite with my spouse who loves the chorizo, carnitas, and Carne asada individual tacos on a mixed plate with rice and beans. We look forward to returning again and again as a staple of dining out and good times. One note: I give the atmosphere 4 stars because there is the mildly distracting aspect of the entry way that smells strongly of disinfectant. While I understand the need for cleanliness, it is not the best first impression when it could smell like either the delicious food from within or something else enticing like limes or the scent of Abuelita chocolate or the like. Additionally, the music is very loud and difficult to converse over. While my spouse and i dont mind not speaking much over a meal, it might be best for Super loud to be reserved for happy hour and...

Not happy with experiences, we have this store two attempts.

Upcharged (with a higher price than online order systems) when ordering on the phone. We ordered through the phone shstem. After order and given the total, we reviewed the online menu/ordering system to review our choices to find the total should be less. Went to pickup order and inquired about the potential upcharge, was told this is due to increase in price and menu/order would reflect this and they will not adjust our total to what we would've been charged if we ordered online. Onto week 2, the online order system still have the lower price! I would assume after two weeks, the cost would have increased, but since it hasn't, I am assuming we got upcharge as being gullible first time customers.

We ordered online the second time around for 4 main + appetizer. 1st main is a wrong main (a cheaper main dish was mistakenly replaced). 2nd main is missing a key dip for the tacos. 3rd order which is an item we ordered in our previous order (so we know what to expect out of this main) is missing it's side plate. We didn't really care to push on the issues with 2nd and 3rd main, but for the 1st main, we have to get it as our guest has food allergies and the mistaken main she cannot eat. Upon pickup, we inquired if the special request for corn tortillas is there and was told absolutely. Got home and it is flour tortilla which she is allergic to. The entire experience this second time around...