Papa Johns Pizza — Restaurant in Centennial

Brutal! It's not even a total indictment on this location. The whole papa johns system was an absolute joke today... I ordered via their app today for me and my kids for lunch. Ordered for a delivery at 12:15. At 12:45 I called the store to see where the order might be. Had to call 5 times to get some to answer. Finally got connected and they said, 'their systems were down.' I asked if they were going to put the pizzas through the computer of if I could give them my order on phone, make it and deliver it. Once I did speak with someone, Told me to call customer care but could not give me that number. Called back to the store again and chose the 'speak to Manager' button. Again was asked to call customer care but couldn't get that number. Had to wait for the customer care folks to call me at which point he said he'd call the store, get the order pushed through and call me back with an update. Got a call back and said, systems down, no order being placed. Customer care folks said I didn't have to worry about being charged though!!! That's a plus. Rest assured, I'll be checking bank statements everyday for the next few weeks. No offer to try and send to another store, no offer to make it right, just,. What a joke! you don't get the lunch you...

Order wasn't ready at pickup time and/or was wrong, so I had to wait while they re-made one of the pizzas they forgot or somehow lost. Got home and opened the boxes to find one of them was STILL not what we ordered and the other was drowning in a container of garlic sauce that was crushed and leaking and put inside the box that way anyway.

Horrible, beyond rude employees across the board, from the girl with the majorly defensive attitude at the cash register and who answered the phone when I called to ask to speak to the manager, to said manager who hung up on me - TWICE! None of them care about their work or about their customers, they have no pride in doing a good job - just a bunch of teen and early 20s burnout punks looking to make a few bucks at a brainless job somewhere. Zero customer service skills. Pizzas were either cold, inedible because they were soaked in garlic sauce, or unable to be eaten because we didn't know what they were and we have food allergies (they weren't what we ordered and when I tried to ask the manager, he said he was too busy, he didn't know, and he hung up on me.)

Wish we would have gone to Dion's like we usually do. Will never, ever, EVER go back to...

This location is absolutely horrible!!!! We gave them the benefit of the doubt on some poorly made papadias, for a few orders. When it happened a third time, we had a conversation with a manager with a very callous attitude, who ended up hanging up on us! We were not being rude or yelling, nothing warranted being hung up on... After a few months, we decided to give it a try again. After a few decent orders, we started to have issues again. Including the last one, where our order was cancelled immediately after I placed it. Multiple attempts to get in touch with the location resulted in being hung up on again, without even speaking to anyone. They are ridiculous!! They do not care at all about customer service or satisfaction! We are completely done with Papa John's due to this...