Burger King — Restaurant in Centralia

Last week as I was passing through Centralia, I stopped in for a few burgers and some onion rings. After making the drive through order I stopped at the window to pay and notice the girl putting the onion rings in the bag. I asked her if those are hot and she said "we had them up. After I took my bag, she quickly closed the window and walked away. I pulled up, checked my food and the onion rings were lukewarm and nasty. The restaurant was closed to walk in so I knocked on the drive-up window and the cook came and opened the window with a very crappy attitude. I told him my onion rings were "dead". His exact response was "I hope so, there are suppose to be dead". I suggested that he knew what I meant and I didn't need any crap. He told me he wasn't taking any crap and grabbed the bag from the window, threw it on the parking lot and then walked away. I knocked more robustly till the woman that took the order came and demanded a refund. She gave me the useless marketing company phone number as my contact to advise management. This is not only the worst Burger King, but Heartland Corporation, the owner of this dump,...

Every time we order were missing things . Like cheese on added to whoppers fries for kids meals and adult meals even cookies that we've ordered for delivery and or pickup on line and in person no straws no napkins I've been nice about it told them just heads up this time sick of of it your in business for customer service you can't get that right half time past 5 orders have all been messed up I willnot be returning anytime soon until they learn to make orders correctly at least try and read the screen not difficult I've worked there in past .p.s telling us u come back well get it for u or next time well give u one doesn't cut it I ordered to eat now not another day and who likes cold fries and wants to make everyone wait while u go get the rest of the food that should of been there in...

I went to Burger King to pick up an online order that I pre-ordered. The drive-thru was full, if I would have waited in line I would have been holding up traffic so I decided to park and go in I gave them my order number and Michelle the manager was completely rude said well you're not going to get your order till it's ready you're just going to have to wait. I wasn't trying to cut in line I explained that to her and she gave me a complete attitude and walked away from me, not professional at all and my feet were sticking to the floor at the checkout counter. My food was cold I think it was ready and she just had an attitude because I came in regardless of the reason...