Dunkin' — Restaurant in Chandler

I pulled up happy there was no line. I ordered 1 sandwich, 2 lattes and 2 frozen drinks and 6 donuts. I am handed the donuts and sandwich and asked to pull around. I stated that there was no one else in line and they commented how they care about the computer numbers. So lying to the computer is apparently more important than customer service to this place. I pulled up around the corner and then the manager came to tell me to pull into the handicap space. 1 other car pulled behind me as well. That car got whatever they were waiting for and 4 other cars came and went in the 12 minutes I waited outside. They finally bring my drinks and again I stated it doesn't do any good to lie to the computer as it doesn't help customer service and then the manager starts giving me attitude and saying she will call the owner herself. They also gave me 2 sausage sandwiches when I ordered one bacon. If they are trained this way the owner is as bad as the workers. I have 2 other Dunkin options nearby and have no need to return to this one. I suggest for others in the area choose a different option as well. Hope their computer times help them more than all these bad reviews here. Horrible service...

I’ve just heard this afternoon that this New Drive thru Duncan which I’ve been going since it opened, and it had the greatest manager ever, and this past Mon 6/16/24, she left. Her district manager wanted more hours, but no monies, no incentive, so she left. The staff who are wonderful, and my heart breaks for them. I use to attend Duncan on Kylie and chandler blvd, they went thru managers like hot cakes. Total disconnect with their district manager. I started with Duncan at Dobson and Chandler in 2018, and again same district manager and a rotating door with their managers. I have been going to Duncan Donuts from my work days to now my retirement days and my wife reminded me this past year 2023 I spent over $3,000, but today I am done. This disconnect from corporate to local district managers toward their team is totally unacceptable, so finally I am done. I will be going instead to Press Coffee, and I can drink their coffee Black, unlike Duncan’s. 7yrs gone. Can you imagine how much I given Duncan in those...

I echo the many negative reviews here about the professionalism and customer service of this Dunkin location. After I went to the trouble of completing their visit feedback survey, on my next visit, the store was sold out of my preferred donut (which should be a staple), and even though the employee scanned my promotional QR code for completing the survey, he still charged me the full amount -- which I didn't realize until I returned home and checked my credit card statement, because he never offered me a receipt. I sent Dunkin corporate HQ a message to complain, and while they initially responded to say they had asked the store manager to reach out and to contact them again if I didn't hear back in 2 days, neither the store manager nor the corporate customer service team ever responded to me again. It's now been 2 weeks. I'm highly disappointed in how I was treated as a customer both by the store team and by the...