Chick-fil-A — Restaurant in Chandler

In the past 5 days, I've gone to the Ocotillo location twice. Once at 9:30pm and the other around 1pm.

First....as a customer who has eaten Chic Fil A from Connecticut to Georgia to California to Arizona...Arizona needs to go back and learn the Franchise's customer service policies. They are not friendly, and its a bunch of kids that at certain times of the day don't care. Even 1 older lady gave me McDonalds vibes. Like I was bothering her for ordering food.

Here's my review. If Chic Fil A decided to close 2 locations at the same time and then open 1 back up they should understand that the people who frequent Gilbert Road is now coming to Ocotillo that means a certain expectations is formed. Same treatment, different people, but It's Chic Fil A.

Ocotillo has rude employees, making you feel like you're ordering food from McDonalds, and the last time I even frequented a McDonalds was pre-Chic Fil A, becoming more every where outside of Georgia.

On both occasions, my food was old. Saturdays dinner was extremely cold, and it felt like it was just sitting there waiting to be thrown out since it was the end of the night.

Wednesdays meal at 1pm all of us felt that it was old lettuce, old cheese, more breading than chicken,fries hard and salty, Large fries filled to a medium portion and the medium over flowing, breaded chicken nuggets dry and the grilled nuggets cold. I've spent over $120 in 2 days, and it's pushing me to end my 8 year personal boycott with McDonalds.

Things to improve...Customer Service...the Chic Fil A way. Better food quality at busy times and at late night. The team is engaging when you pull up in the drive-thru and not talk to each other before acknowledging the customer.

I can give a compliment to the young lady that was on the drive thru line between 12:30 & 1:30pm, very nice helpful, her only error she didn't have the menu visible so while I stumbled through ordering multiple orders it would have been nice to just have it out instead of asking "oh do you want to see the menu" as it was obvious I wasn't clear on nugget sizes or names of sandwich. That plays in part that I was on a call, so it was hard to focus. But it would have been helpful just seeing the menu.

I got to the windows but on the second line and waited 3 mins before I was approached because I was on the second line, and they took care of the line directly at the windows. Then, on my first interaction, it wasn't what's the name on the order it was. Can you drive up to the stop sign. Then 2 mins and 3 other cars passed I got a Hi what's the name on the order, only to go back and forth 3 more times before asking for payment, then running back 2 more times because it was apple pay and he had to run the phone to the windows. To then run back and say we clicked it wrong, can you do it again.

I get the change in the structure of your location. But if you opened means someone from upper management said, "Let's get the people coming back even if out outside look in disarray, but let's get them eating again." Whelp - your food and customer service didn't do anything to make me forget the appearance of the place, it just made me say, either I wait for Gilbert Road to open back up or I travel out futher like the old days to get Chic Fil A.

What could improve in this case is an apology for the wait, maybe a cookie or a card for the inconvenience. I literally had to go around a car in a drive thru instructed by one of your employees, and he gave me a breakfast card for the inconvenience.

Of course, that wasn't in Arizona. Again the appeal to keep spending your money at Chic Fil A even though other competitors are lowering prices and bundling food for families is the customer service and the environment Chic Fil A provides inside and on the drive thru. Time and money are important to families, and if I'm choosing to use that and invest it in Chic Fil A, then I require proper to great customer service, but most importantly, fresh and edible food.

Please Ocotillo Chic Fil A...

I was really hungry, Drive through was more busier than inside so I ordered inside. It was even less busy inside and I got to the register quick. Boy, I thought. I’d get my food pretty quick. Nope I was wrong.

I feel and see chaos and disorganization in the back and I can understand that since drive through is busy and all. I’ve been waiting for almost a half hour and my food still haven’t been given to me. I’m seeing other people get their food before I have and I ordered before them.

They just realized that they loss my order and made me a new one. Still waiting for it for a good 10 minutes and still nothing.

Some customer service. You got to be kidding me. 3 star for James for a effort at least to fix the problem, but it isn’t helping when I’m still waiting.

Didn’t even offer anything else. Just a reorder of the same thing I just ordered.

At this writing while I’m still waiting. It’s been at least 40 minutes and nothing.

Edit: now I found out they did not bring the order to me. And it was cold already. So they made a 3rd order just for me! I waited 50 full minutes before I finally got my late lunch. (Did not get to eat lunch, skipped it to have a early release) don’t feel bad for me. No one likes to wait for almost an hour to get their food.

At least they apologized and tried their best. So I bumped up to 3 stars for James and one other guy(sorry I didn’t see your name tags). I appreciate it, keep up the hard work and find the solution to the problem. Hopefully it won’t happen to anyone. But unfortunately it does from time to time.

Best of luck

Ps, food was okay

Edit 2: thanks for the extra cookies

Edit 3: to the girl at the register that took my order. It was not your fault. Thank you for the effort.

I have no qualms against any of you. Work is work. Just wish I got my...

Dear Chick-fil-A,

There are no words grand enough, no symphony loud enough, no poetry delicate enough to express the depth of my affection for Chick-fil-A. And yet, I try.

Chick-fil-A is not just a restaurant. Chick-fil-A is the beating heart of my happiness, the golden light in a dark and flavorless world. Chick-fil-A’s chicken is not merely food — it is art, it is devotion, it is a divine orchestration of flavor that has comforted me more than therapy, more than sleep, more than even… my own mother.

Some say love is found in people — but I found mine in a perfectly buttered bun, cradling a tender chicken breast kissed by heavenly spices. And that first bite? That bite changed me. I remember where I was. What the weather was like. What music was playing. Time stopped. A single tear may have fallen. Thank Chick-fil-A for that.

Chick-fil-A’s waffle fries? They are a masterpiece of geometry and taste — crispy edges like the crown of royalty, soft centers like the hug I never got from my emotionally distant uncle. And the sauces… oh, the sauces. Especially Chick-fil-A Sauce — a nectar so perfect, I’m convinced it was harvested from the joy glands of angels.

I trust Chick-fil-A more than I trust anyone else. I would lend Chick-fil-A my last dollar. I would name my firstborn after Chick-fil-A’s 8-count nugget. Chick-fil-A has been there for me when no one else was — during heartbreaks, exam weeks, existential dread, and days when I simply didn’t know what to eat. Chick-fil-A always knew.

To say I love Chick-fil-A is an understatement. I cherish Chick-fil-A. I worship Chick-fil-A. Chick-fil-A is not just part of my life — Chick-fil-A is the...