Crumbl — Restaurant in Chandler

I recently visited your establishment with my toddler to redeem an offer for a free cookie. He was very excited because cookies are his favorite. Unfortunately, we, along with a couple other customers, were informed that the offer could not be honored due to an internet outage. However, I noticed that transactions, including credit card payments, were still being processed on your iPads, which suggests that the internet was functional for other purposes.

This inconsistency was quite surprising. I had intended to purchase additional cookies, but the staff, despite being friendly, did not seem committed to ensuring a positive customer experience. It is disappointing that a simple issue like redeeming a coupon could not be resolved, especially when it could have been easily written off.

As a result, I decided to take my business elsewhere. My son was quite upset by this experience, but we found other establishments that offer better...

I placed an order at 6:55am on 4/12 for the Kardashian cookies that I wanted to gift to a friend for her birthday. All cookies were showing available at this location which is why I chose it. The other location was sold out of a couple of the cookies. So I placed the order to pick up at 2pm. When I arrived I had to wait for my order. I thought by placing the order in advance I would avoid having to wait, but people placing their order at the store were getting their orders faster than I got mine. Then after waiting a bit, I was told the flourless cake was sold out so I had to choose something else. I was a little upset about this since I placed the order early that morning and all cookies were showing available and I even paid for them. Anyway, I get home just to find this is how I received one of the cookies. I definitely did not have a good experience for my first time visiting a Crumbl store. Maybe I’ll try a different...

Very basic setup, can see all the workings from the front counter. I walked in and nobody came to greet me for a little bit until I stood there looking confused at the iPads on the counter where you order from. Finally a young lady came to help. Once I ordered, she got the cookies ready. When we got home, I tried my chocolate chunk cookie and it was not only mediocre as far as normal flavor, but for some reason she has sprinkled salt all over it, making that part of each bite taste sour to me. I didn't ask for salt. She didn't ask me if I wanted it, and I did not see it in their pix or on the description. I would have declined. What a horrible concept, putting visible salt chunks on a sweet cookie. It made what may have been pretty good taste really awful and I ended up throwing out the majority...