McDonald's — Restaurant in Channahon

This used to be a good mcdonalds about a year ago because adults that knew how to work worked here, now we have kids working that could care less………..Worst mcdonalds I’ve ever been to! Learn how to work!! The inside is a mess. We have a had multiple interactions with the teenagers working here, I’m finally leaving a review. The food is disgusting and stale, fries are rock hard. This specific instance: I sat in line forever and when I got to the window all I heard was screaming, yelling, and blasting music. It took 10 minutes to get 2 cheeseburgers a nugget and a fry. Then they didn’t give me any sweet & sour like I told them to, so I thought I’d just go inside and ask. Well every single door was locked, so I sat there for a bit and 2 teens who are getting paid to mess around and do nothing peeked around the corner and started laughing at me and wouldn’t let me in. So I had to walk to the outside window so I wouldn’t sit in line for 2 hours to get sweet & sour. I knocked on the window and was given some, but received to apology for having the doors closed during open hours. Mcdonalds is not a hang out. If you are wanting to hang out with friends all the time and act like jerks, maybe you shouldn’t have a job. I understand employers are desperate for workers but maybe they shouldn’t hire so easy. These people are getting paid to stand around and do...

I typically don’t like to leave bad reviews, but the experience I had at this location today was ridiculous. First off we ordered online and curbside we arrive and waited 20 minutes for our food to not come out. My husband goes in and there was some type of mix up with orders and someone accidentally picked our up. After figuring out that there was a mix up the cashier was refusing to make our food and give us a new order without paying even though using mobile order it had already charged our card. Thankful a young kid came up and said he thought he grabbed our ordered since it never charged his card so he gave us money for the food since he mixed up the order. Once that was all worked out the cashier then assured us she will make our food fresh once we get into our car the fries are rock hard and seem to be reheated in a microwave. I usually like this McDonald’s as it typically has good customer service and fresh food but we will not be going back to this location. Very disappointing total of 45 minutes fro a...

I usually don’t leave reviews but this McDonald’s is just a big disappointment from how it was a couple years ago. Drive through and dining in are both horrible and you will be waiting 20 minutes to a hour just to get food that isn’t even warm. All the kids that work here are immature and shouldn’t have a job! Me and my family were dining in and for the longest time we were getting ignored cause nobody wanted to take our order and MULTIPLE people were looking at us and laughing.the two managers that were working that day all they were doing was flirting with each other and touching each other. We waited 30-40 minutes for COOKIES after we just waited 40 minutes for our meals. Than some worker starts eating the cookies right in front of us!! They really need to hire new people that actually care about...